Arrived with cosmetic blemish on battery door
394 9 2020-11-13
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trader6777
lvl.4
United States
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Got mine today and was super diappointed to see a small black scrape on the battery door.  How do I verify it wasn't used?  And opinions on whether I should return it VS request a small discount?
2020-11-13
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there Trader6777, my apologies this has caused you and thank you for reaching us out. To further assist you kindly contact our DJI Support at https://www.dji.com/support?site=brandsite&from=nav scroll down at the bottom and click "Tel" to talk to our support over the phone corresponding resolution would be provided. Thank you for understanding and your support.
2020-11-13
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DowntownRDB
Core User of DJI
Flight distance : 1722 ft
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United States
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Your call, but I'm pretty picky so I'd return it if possible.
2020-11-14
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djiuser_D0sgAm6xL5jn
Second Officer
Flight distance : 379639 ft
United States
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It probably wasn't used if you bought it directly from DJI. It probably got damaged during transit.
2020-11-14
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djiuser_D0sgAm6xL5jn
Second Officer
Flight distance : 379639 ft
United States
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It also depends on how bad it looks. I don't think it really matters unless you are going for a perfect-looking drone.
2020-11-14
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trader6777
lvl.4
United States
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This is how it came in the box.  I reported the issue to the seller and received a small discount.  I tried to remove the marks with rubbing alcohol and it didn't work.  Then I tried a pencil eraser and it did the trick.
scrape 1.jpg
scrape 2.jpg
2020-11-14
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videoeditman
Second Officer
Flight distance : 6713271 ft
United States
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Not likely used as the Mini 2 was only been released 2 weeks ago, enjoy your new drone!
2020-11-14
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Blériot53
Captain
Flight distance : 6188465 ft
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United Kingdom
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I see you complained and got a discount, then managed to clean off the mark. I'd say you're a winner in that situation. Go ahead and enjoy what you bought.
2020-11-14
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Bigplumbs
First Officer
Flight distance : 620164 ft
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United Kingdom
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Looking at that small mark I kind of think there are more important things in life to worry about
This sort of attitude is why companies have to spend so much and waste so much of the worlds on rescources on packaging
2020-11-14
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raven swe
Second Officer
Flight distance : 517936 ft
Sweden
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Christ, did you go over it with a magnifying glass,
2020-11-15
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