Transferring data from one account to another
165 1 2023-6-2
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DependableProds
lvl.1
Flight distance : 2331014 ft
Netherlands
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Hi,
We have a freelance pilot flying one of our drones (commercially) on our behalf.  It was logged in to our company account but it transpires he he has logged it in to his own DJI account so the flights, which should be logged to us have been logged to him.  There are a couple of reasons why the data shiould be logged to us but most importantly we have had a serious technical issue which needs resolving and I need the flight records to be able to trouble shoot and likely return the drone.  How do I assign the flights to the right user retrospectively please so I can share?
Regards
Richard  
2023-6-2
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hello, I am very sorry to tell you that the flight records between two different accounts cannot be synchronized. If there is any issue with your drone, you can tell us the details and we will try our best to help.
2023-6-3
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