Are any other Canadian customers' Inspires stuck in customs? DLH is saying I need a broker??

Who did you order from

You may need to assign a broker or I am sure DHL can broker for you for a nominal fee, you may have to give them official notice to do so on your behalf.

ordered from dji direct

shannon.goodwin Posted at 2015-1-6 09:13
ordered from dji direct

I also ordered directly from dji and my enspire 1 has been stuck at customs for the last 3 days. When I called DHL today they told me they need power of attorney from dji so they can clear customs. I dont know what to do!!!

Uh oh... I'm in Canada as well.... DJI told me they take care of duty, which is why I ordered from them.

gwhiz2k Posted at 2015-1-6 11:44
Uh oh... I'm in Canada as well.... DJI told me they take care of duty, which is why I ordered from t ...

Same here but as DHL explained is that for items over $2500 they need a special document to clear customs. Power of attorney to dhl so it can be cleared. I emailed onlinesales@dji.com and still waiting.

Please keep us updated as I'm probably going to go through the same thing.

Yeah just talked to DHL brokerage dpt. They said they attempted to contact the shipper but when I asked how all they had was a physical address on file - ie no phone number or email contact. Doesn't sound like anything is happening...?

I emailed onlinesales@dji.com as well. And I just talked to Ethan in tech support (not his job - and probably already very busy - I know) but he promised to attempt to escalate at DJI for us. (thx Ethan)

Is anyone from DJI cust service monitoring these forums that can assist? You've got an entire country waiting for their inspires due to paperwork... ;-)

shannon.goodwin Posted at 2015-1-7 02:15
Yeah just talked to DHL brokerage dpt. They said they attempted to contact the shipper but when I as ...

The problem is that if I take power of attorney then I would be resposible in paying the taxes and duties, thats what local DHL told me. I dont know what else to do here.

So... has DJI never shipped product to canada before??? Why does DHL need POA for Inspires but not other product?

shannon.goodwin Posted at 2015-1-7 10:59
So... has DJI never shipped product to canada before??? Why does DHL need POA for Inspires but not o ...

items over $2500 the rep from DHL explained to me

on the FB group an australian sounded like they had a similar issue... but DHL / DJI sorted it out and duty was paid by DJI. frustrating... I know it's nearby just sitting there...

shannon.goodwin Posted at 2015-1-7 11:29
on the FB group an australian sounded like they had a similar issue... but DHL / DJI sorted it out a ...

Exactly nearby and has been there since january 2nd

vincenzor1@gmai Posted at 2015-1-7 12:05
Exactly nearby and has been there since january 2nd

How would i find the fb group with that issue you speak of. Thanks

DHL, FED EX, PUROLATOR, ALL SUCK,,, theyve held packages hostage on me many times, whenever i get international deliveries through them, and prepay the shipping, they always come to me with another bill for "their" services, i dont understand it, the post office never does that to me..., i ordered mine through Great Hobbies, and am still waiting also.....
:@

vincenzor1@gmai Posted at 2015-1-7 12:16
How would i find the fb group with that issue you speak of. Thanks

search FB for "DJI Inspire Owners Group"

received this from DJI this morning:

Thank you for contacting DJI Store.
We are sorry about that. we have already contact with DHL and they will handle it soon
Thank you so much for your kindly patience
Once we have the update. we will get back to you soon

Best Regards
DJI

Still nothing. C'MON DJI!!!

OK I spoke again with DHL again and despite DJI customer service saying that they've been in touch with DHL, DHL has no record of it.

I just sent another note to DJI customer service saying that if I don't get resolution within 24 hours I'm cancelling my order. I don't really see any other option...

shannon.goodwin Posted at 2015-1-8 03:01
Still nothing. C'MON DJI!!!

Has there been an update status on your customs clearance?

First of all DHL is terrible. I have always had problems with them on most everything. Never have a problem with Fedex or UPS. The other issue that you are going to run into and it bothers me is that Canadian Customs is going to open the package and go through it and reseal it. I received my Inspire yesterday and it was packaged excellently. Totally sealed to the point that it had the normal taping and on top of that it had the indestructible half inch web straps around the box both vertically and horizontally.

Hi Fellow Canadian residents.
I ordered my Inspire from a dealer in BC, still waiting for it to arrive also.
You would think this was the first export shipment for DJI.
Where are you guys at with customs, have your orders cleared yet? I am hoping you have some luck..........

kp.iwsltd@shaw. Posted at 2015-1-10 23:46
Hi Fellow Canadian residents.
I ordered my Inspire from a dealer in BC, still waiting for it to arri ...

Mine has arrived Friday night. It cleared custom and arrived the same night.

vincenzor1@gmai Posted at 2015-1-12 05:26
Mine has arrived Friday night. It cleared custom and arrived the same night.

So just to confirm: you didn't have to pay anything extra for duty/taxes?

vincenzor1@gmai Posted at 2015-1-12 05:26
Mine has arrived Friday night. It cleared custom and arrived the same night.

Hey that's good for you, glad it worked out finally.....

good to hear

gwhiz2k Posted at 2015-1-12 07:06
So just to confirm: you didn't have to pay anything extra for duty/taxes?

I did not have to pay any extra fees

vincenzor1@gmai Posted at 2015-1-12 11:14
I did not have to pay any extra fees

Thanks for the update! I can sleep a little better now.

Well, except for the nightmares I'm having about Transport Canada, that is.

gwhiz2k Posted at 2015-1-12 16:30
Thanks for the update! I can sleep a little better now.

Well, except for the nightmares I'm havin ...

Are you using yours for work or pleasure?

Planning on using for work, that's how I justified the purchase to my wife, and I've have a lot of people wanting aerial shots.

gwhiz2k Posted at 2015-1-13 03:50
Planning on using for work, that's how I justified the purchase to my wife, and I've have a lot of p ...

I guess there is different rules that apply for work purpose.

Yeah, but be careful. I saw a guy online post an email discussion he had with someone from TC that said Facebook/YouTube "likes" are a form of payment, so putting it on YouTube can bring them down on you as non-recreational. Ridiculous, I know...

gwhiz2k Posted at 2015-1-13 14:11
Yeah, but be careful. I saw a guy online post an email discussion he had with someone from TC that s ...

Wow thats silly! where are you from?

vincenzor1@gmai Posted at 2015-1-14 03:05
Wow thats silly! where are you from?

Winnipeg MB

I'm having the same problems in the UK. Order shipped, call from DHL demanding GBP212. I contacted DJI who said I didn't need to pay and they'd sort it. Then the parcel was delivered so I thought they had. One moth later I get an invoice from DHL demanding reimbursement of Duty they had paid. Is this DJI scamming us or DHL?

dres1973@me.com Posted at 2015-2-3 15:09
I'm having the same problems in the UK. Order shipped, call from DHL demanding GBP212. I contacted D ...

Ouch, hope that doesn't happen. Mine got delivered with no issues. 4 days.

Really sorry about that! I had exactly the same issue - but I'm located in switzerland...
Shippment with DHL and theire customs where not wiling to get clearence for many "non sense" arguments. It stucked for about 6 days and just after writing many complaints to DHL Customer Service, they where able to solve the issues with the customs - that really sucks...

DHL and Fedex have to be the worst when it comes to argumentation.
That's why I avoid them in favor of other brokers.
_______________________________________________________
Marius
customs brokers Montreal