Can someone from DJI please find out what happened to my orders that I placed 25 days ago?? Everything I ordered had 1 to 3 day shipping and support will not look it up, they just say sometime in May?  Order number is 001170856085. Also can you look up order number 001171798340. Thanks.

R&L Aerial, sorry for the waiting time. Some of the items are out of stock and we will ship out the items that are available first tomorrow.

DJI Store Posted at 2016-5-10 00:20
R&L Aerial, sorry for the waiting time. Some of the items are out of stock and we will ship out the  ...

Thanks for taking the time.

Where are my order??????

# 001172778386

Gellermam Posted at 2016-5-10 18:19
Where are my order??????

# 001172778386

It doesn't matter what DJI tells you, it won't be truthful. I just checked and nothing has shipped??

Gellermam Posted at 2016-5-11 06:19
Where are my order??????

# 001172778386

Gellermam, Z-Axis is out of stock.

I got mine today. I was on tech support most of the day and still doesn't work. About to post that story!!!

R&L Aerial  Posted at 2016-5-11 06:31
It doesn't matter what DJI tells you, it won't be truthful. I just checked and nothing has shipped ...

I'm sorry for the shipment delay. Items that are in stock have been sent out today. You can find tracking number in your DJI account.

Holy cow R&L your order still hasn't shipped? That's insane!

DJI Store Posted at 2016-5-11 11:52
Gellermam, Z-Axis is out of stock.

When I bot, your site sad that will be sent in 3 days, so???

Neraxus Posted at 2016-5-11 05:07
Holy cow R&L your order still hasn't shipped? That's insane!

It finally shipped or should I say part of it, unfortunately the stuff that shipped are things that have been on sale for months, z-axis didn't ship nor did my rodeo mic. I'm thoroughly disappointed. Poke me with a fork, I'm done_

DJI Store Posted at 2016-5-11 11:52
Gellermam, Z-Axis is out of stock.

Why you sell and confirm that day, that you gonna send in 3 days????

Gellermam Posted at 2016-5-11 22:46
Why you sell and confirm that day, that you gonna send in 3 days????

My order infos!!!!!!
Order Number:  001172778386
Order Time:        2016-04-22 14:43:26 (UTC)

Where is my order? The order number is 044115321821, and I'm just about fed up of DJI.

Nothing they ever tell you happens as they say, except us paying money.

This is some real BS.

The most unreliable company I have ever dealt with. STILL advertising the X5 adaptor shipping between 7 and 10 days, while the DJI staff here have been saying they're out of stock longer than that!

They keep the cash flow coming in, KNOWING they are not going to meet their empty promises.

Just send me what i have paid for. This journey has lasted over 7 Months. These guys are not serious.

I'll not be doing business with them again.

Ya'll order the Z Axis? Shipping timeframe just got extended to 30-40 BUSINESS days.

So sick of DJI and all their bullshit

All of your complaints has drawn our attention. Sorry!!!

I don't understand, soon one month I made and paid my order !! No news, and I read today the stock is out : it's incredible!!!! WHERE IS MY ORDER?

Order Number:  033111675077
Order Time:        2016-04-19 11:01:06 (UTC)

DJI Store Posted at 2016-5-9 21:20
R&L Aerial, sorry for the waiting time. Some of the items are out of stock and we will ship out the  ...

I am now 27 days on 1-3 day order!!!  Can you please provide an update for 001171025670?

Skyrider Posted at 2016-5-13 13:32
DJI NEEDS TO PAY FOR THEIR NEGLIGENCE PERHAPS A CLASS ACTION SUIT WILL GET THERE ATTENTION
WE SHOUL ...

Have been waiting for the New Zealand wholesalers to get the X5 adaptor but they are unfortunately in the dark - surprise surprise.  Decided to order direct to circumvent the process and was greeted with the following message:

Available to ship: 30-40 business days after payment is confirmed

Unbelievable DJI.  Are your factories on go slow?  Please get your act together.

Where are my order?????

Order Number:  001172778386
Order Time:        2016-04-22 14:43:26 (UTC)

ajmeier Posted at 2016-5-13 07:28
I am now 27 days on 1-3 day order!!!  Can you please provide an update for 001171025670?

Sorry. OSMO Z-Axis and Quick Release 360 Mic Mount are out of stock.

Maybe it is better to buy from a retailer, I bought a DJI Osmo from HobbyHobby in Italy http://www.hobbyhobby.it/12-dji and the service is excellent because they really care about their clients

Even the whole 'available to ship 30-40 business days after payment is confirmed' is a bunch of BS.

It simply means, 'Pay us in full now, and we'll make excuses and insincere apologies, until however long it takes to produce goods that we do not have. We'll have had your money for months by then, so there'll be no rush on our part. We'll just leave our "Advisors" to apologise for the next few months'.

Dates and time frames clearly mean nothing to DJI.

The Osmo Handle Kit was advertised as 20-30 business days, back in mid-October......it arrived in January.
The Ronin-M was '7-10 days'......it took over a month.
The X5 adaptor was 'coming soon', since Mid- October, then 'In 7-10 days'......still not got it, in mid-May...7 MONTHS LATER!!

I have NEVER bought a product from DJI that arrived on time.

Am I stupid enough to believe that EVERY SINGLE TIME there is a misjudgement, and not enough stock??? Of course not!

The apologies are now an insult to our intelligence.

DJI cons people, by inviting people to buy  its products, by making promises they NEVER keep.

DJI-Adela Posted at 2016-5-12 08:11
All of your complaints has drawn our attention. Sorry!!!

From who???

People we never communicate with?

I don't work for DJI, so what does that mean?

Will it give us what we've paid for?

DJI Store Posted at 2016-5-13 11:34
Sorry. OSMO Z-Axis and Quick Release 360 Mic Mount are out of stock.

I don't understand how you work in DJI, last time you wrote me :
"Based on current preparing progress, it is estimated that the shipping for OSMO PART 47 Z-Axis won't start until the beginning of May"
We are mid-May and No items, and I read today the stock is out : it's incredible!!!! WHERE IS MY ORDER?
Order Number:  033111675077
Order Time:        2016-04-19 11:01:06 (UTC)

Best regards,

chubauk@gmail.c Posted at 2016-5-13 06:23
From who???

People we never communicate with?

Typical response you would expect from a robot.

I am now waiting on one more thing, the z-axis and when I get it DJI should frame that last dollar they got from me because it will be the last_

R&L Aerial  Posted at 2016-5-13 13:08
I am now waiting on one more thing, the z-axis and when I get it DJI should frame that last dollar t ...

Same here.

I can't go through this after every purchase.

ChristopheM109 Posted at 2016-5-13 19:56
I don't understand how you work in DJI, last time you wrote me :
"Based on current preparing prog ...

Sorry for the late response. Your order has finally been shipped out. You can check tracking number in your DJI account.

Hi I would like to cancel my order but your onlinesales email cannot be reached. I ordered the z-axis and waited for 16 days. Please cancel my order and refund. Thanks

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

onlinesales@dji.com

--Forwarded Message Attachment--
From: rick_lee82@hotmail.com
To: onlinesales@dji.com
Subject: Cancel shipping order #065111029905
Date: Mon, 16 May 2016 16:10:04 +0800

Dear Sir,

I would like to cancel my order and get a refund. Thanks.

Ricky Lee

Order 001171967586 Could you please ship the items you do have in stock?

Thanks
Erik

Update!!!!!!!!!! Update!!!!!!!!!!  I'm still waiting_

200sx Posted at 2016-5-16 16:18
Hi I would like to cancel my order but your onlinesales email cannot be reached. I ordered the z-axi ...

Order has been cancelled as requested. Sorry for the waiting time.

DJI Store Posted at 2016-5-17 10:57
Order has been cancelled as requested. Sorry for the waiting time.

Thank you so much! Hopefully you all will have your stocks soon to solve this crisis

zens@xdout.com Posted at 2016-5-16 22:53
Order 001171967586 Could you please ship the items you do have in stock?

Thanks

Hi,Erik, sorry for the waiting time.  We have shipped out items in stock first. You can check it in your DJI account. Other items will be shipped out as soon as possible.

I finally received all my item, thanks DJI.