I see that the chat has been removed. There are no refund pages to follow under support either, only a description of their policies. How do people start the refund if it was purchased via this site directly?

you might want to reconsider that refund now...

http://www.dji.com/newsroom/news/mavic-pro-shipping-update

LOL, yes, you might not want a refund, now that shipping has been officially announced. People will start having these Mavics in 2 days (average time to ship via DHL Express).

Yep, I would cancel not anymore

I bought the combo though and after further reading, despite shipping being announced today, it's still non concrete enough for a shipping status on these. Unless someone knows otherwise.

thefilmguy Posted at 2016-10-22 00:20
I bought the combo though and after further reading, despite shipping being announced today, it's st ...

It shouldn't be a big difference if not same day, just have patience. A 1 Week delay is not a big delay.

onlinesales@dji.com
There's also a contact page here.

haha if you decide to stop your order somebody els is running with it in about a few days

Virgil Cameron Posted at 2016-10-22 09:38
haha if you decide to stop your order somebody els is running with it in about a few days

lol very true.

Oh I know. But it looks like there was false advertising at play here as people who ordered the combo will not be honored into the first-come first-serve promise. I'm surprised no one hasn't gathered a class action lawsuit against this crap. But if this is remaining to be true, I'm just going to get the Karma.

Canceled my order over 10 days ago. Order status was updated immediately. Spoke to DJI 4 times about it. Still no refund.

thegrindlab Posted at 2016-10-29 05:28
Canceled my order over 10 days ago. Order status was updated immediately. Spoke to DJI 4 times about ...

I'm sorry about that, what is your order#

I'm pretty much considering the same about counseling.   I put my order in.
2016-10-10 14:05:09 (UTC)

Everyone, call your credit card company or paypal and issue a dispute/reverse charges. Because they weren't shipped as promised, the charges will get reversed. I will be doing this tomorrow because the chat does not exist and no one replies to my emails about cancelling. This just reminds me, screw supporting jobs overseas. Who cares how great the drone is. We need to start supporting our own country. I'll admit, I was not aware DJI was based in China until after clicking Buy. Once I read on the forums, I knew I was going to have an issue. These people don't care how soon you get your drone because they're using their reputation to keep you. Bad customer service is bad customer service. And taking payment on a good failing to meet delivery date AND provide an estimated arrival is considered theft. Anyways, that's my rant.

I submitted my paypal dispute. DJI is not responding back to me after a few emails now already in 3 days asking to cancel and refund. They must be getting a large amount of cancellations. Either way, I've given them a fair amount of time for shipping updates and a refund response. I urge anyone to do the same if you consider all the issues being reported. I already knew with this large quantity, there would be QA issues.

Plus it's nice to no longer have to look at this forum.

DJI-Ken Posted at 2016-10-29 05:51
I'm sorry about that, what is your order#

My order number is: 001206568507. I have been informed again today that the refund should be processed soon, so it may already be in process.

thegrindlab Posted at 2016-10-30 11:40
My order number is: 001206568507. I have been informed again today that the refund should be proce ...

Ok great, if you were notified then yes it's in the process.

DJI-Ken Posted at 2016-10-29 20:51
Ok great, if you were notified then yes it's in the process.

I have been asking for two days for a refund with no response. Order# 001201604266

fansc587bfca Posted at 2016-11-3 05:28
I have been asking for two days for a refund with no response. Order# 001201604266

refund takes 3-5 business day...im also waiting

Pixelmoon Posted at 2016-11-2 14:37
refund takes 3-5 business day...im also waiting

Yea but no one has even responded to my emails after 2 coming up on 3 days.

fansc587bfca Posted at 2016-11-3 05:43
Yea but no one has even responded to my emails after 2 coming up on 3 days.

In view of the fact that teams have to deal with vast amounts of news every day, it may be that the answer takes some time. Dont worry, you get your money back!

fansc587bfca Posted at 2016-11-3 05:28
I have been asking for two days for a refund with no response. Order# 001201604266

I'm sorry about that, I'm sure it's coming soon.
Also, someone else waited 10 days and finally found out that the refund was done in a few days but his bank was the one who he needed to talk to.

Keep cancelling I will get mine quicker

fansc587bfca Posted at 2016-11-2 16:43
Yea but no one has even responded to my emails after 2 coming up on 3 days.

Mine took longer than they say it will, but it turned out to be an issue on the end of my credit card company. Once I got that resolved, DJI did their part within 24 hours.

DJI-Ken Posted at 2016-11-2 17:13
I'm sorry about that, I'm sure it's coming soon.
Also, someone else waited 10 days and finally fou ...

This is true!

theGrindLab.com Posted at 2016-11-3 22:11
This is true!

thanks for posting, and reassuring that it was your bank that caused the long delay.
I appreciate it.

What does it take to cancel my order; no matter what time I enter chat it's 22 or 15 or 14 people ahead. I sent three emails with my order number to cancel and get no response. I don't know which is worse; ordering something and not knowing if it will come or cancelling and order and not knowing if i will get my money back. The same immediate time they took to take my money they should also return it!

How can you be on Chat waiting for a reply and they ask you to update your info and then you fall 4 more spaces down on people waiting? This would have been my first drone and I have known about DJI for years, coming from a competitive RC Heli background! This whole ordeal puts a really bad taste in my mouth; and some of the followers and or employees are quick to say, DJI is doing their best or be more understanding....how about help me get my refund back, I will happily understand that!

Holy crap this is a crap show I'm about done with DJI. I spent about 4 hours waiting for customer service and two emails and nothing. No updates no real info. I don't even understand how this  company has been in business this long. I even feel bad for the reps that have to sit on this forum and defend this company. Not mad just sad it's turning out like this.