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Gimbal Obstructed. Auto-Restart in Progress.
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YFcmtn8I2OqP
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I've been flying the Mavic all day, but the last time I tried, I keep getting this error:
"Gimbal Obstructed. Auto-Restart in Progress."

The camera seems like it's trying to turn, but sometimes makes a click and points to the right, like it's jammed or something. I've tried turning off the Mavic and moving it by hand and nothing really seems wrong with it.

I called support and they recommended doing a Gimbal Auto Calibration, but when I try, it doesn't do anything. I don't get the progress bar like it's supposed to give me, I assume because the gimbal is erroring out.

Any ideas?

Screenshot_20161025-175109.jpg Screenshot_20161025-175131.jpg
2016-10-25
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Ange1walk
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I feel like this is going downhill for DJI, it really seems like they rushed this Model and after all the Threads pass with "When will my Mavic Ship!!??" will translate to "I have this problem and this and this!"
2016-10-25
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YFcmtn8I2OqP
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Not sure how that helps me with my problem, but ok. Man, this forum has seriously turned into a bunch of complaining. I get it, DJI handled it super poorly. But I asked for help, not a pity party.
2016-10-25
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trance728
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I'm sure you did, but you did remove the gimbal clip, right?
2016-10-25
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Ange1walk
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YFcmtn8I2OqP Posted at 2016-10-26 07:10
Not sure how that helps me with my problem, but ok. Man, this forum has seriously turned into a bunc ...

Hey man, yeah i was a lil bit angry, just because you do get this issue, but try powering off the Mavic, make sure it's straight leveled on a table and do first a IMU Calibration & check if you get green bars on IMU 1 & IMU 2. Next try the Gimbal Calibration.
2016-10-25
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YFcmtn8I2OqP
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trance728 Posted at 2016-10-26 07:11
I'm sure you did, but you did remove the gimbal clip, right?

Yes, I've removed it.
2016-10-25
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Lepus
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It looks like the gimbal is right on the carpet..
2016-10-25
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Tahoe Ed
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Put it on a wood table.  There is not a lot of clearance for the gimbal and it is easy to interfere with its motion.
2016-10-25
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HFI
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I have the same problem. Restarted and recalibrated several times {:4_142:}
2016-10-25
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Ange1walk
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HFI Posted at 2016-10-26 08:39
I have the same problem. Restarted and recalibrated several times

Well, there we go i think DJI will have lots of RMA's comming their way
2016-10-25
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HFI
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YFcmtn8I2OqP was your gimbal clamp and cover attached properly when it was delivered ? Mine was not.
2016-10-25
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hwkidd
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HFI Posted at 2016-10-25 17:50
YFcmtn8I2OqP was your gimbal clamp and cover attached properly when it was delivered ? Mine was not. ...

I have seen 4 unboxed Mavic's today,  the  gimbal cover was off in the box,  one was broken,  looks to me more like  a  handling problem,  on  two of the unboxing's  the front corner of the Mavic box, looked to be kind of munched,   maybe the boxes got dropped, or another issue,  Mine is in Seattle, I get it in the morning, hope ever thing is ok,  looks to be  a repeat on the gimbal problem now on two that have posted so far,  hope all is well and issue gets corrected soon,   happy droning
2016-10-25
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pdbim25eeT7h
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Oh... dear
2016-10-25
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HFI
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I have a feeling it's a firmware problem as it kind of goes away with an IMU re-cal but then comes back again on reboot.
UPDATE - Now seems like a mechanical problem. The IMU cali worked because of laying it on its side resets the camera but then the problem comes back.
2016-10-25
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dana5
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HFI Posted at 2016-10-25 21:12
I have a feeling it's a firmware problem as it kind of goes away with an IMU re-cal but then comes b ...

I think you are correct. That makes complete sense.
2016-10-25
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skyrider420
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Tip: the author has been banned or deleted automatically shield
2016-10-25
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pythagoras183
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Slightly OT, but should we be putting the gimbal clip back in place when we transport the drone? Not the cover, but the stabilizing clip.
2016-10-25
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Zc4nW8WAYWvI
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hwkidd@aol.com Posted at 2016-10-25 17:55
I have seen 4 unboxed Mavic's today,  the  gimbal cover was off in the box,  one was broken,  look ...

I saw a few unboxings and none of them had the cover off, but I did see the pics of the broken cover...
2016-10-25
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DJI-Ken
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pythagoras183 Posted at 2016-10-26 10:56
Slightly OT, but should we be putting the gimbal clip back in place when we transport the drone? Not ...

Yes, that way your gimbal is locked as what the manual suggests on page 6.
Screen Shot 2016-10-25 at 9.44.06 PM.png
2016-10-25
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HFI
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I have been using the gimbal clamp and cover everytime its not in use.
I was hoping there might be a firmware update this morning to possibly fix the problem
2016-10-26
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R&L Aerial
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This is encouraging.
2016-10-26
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HFI
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I'm trying to refresh or even downgrade the firmware but the Assistant app fails. Also the DJI GO app is now showing a unknown error code 200 ¡¡¡


IMG_9036.PNG
2016-10-26
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chris50
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Oh dear...  Dix
2016-10-26
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YFcmtn8I2OqP
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HFI Posted at 2016-10-26 08:03
I'm trying to refresh or even downgrade the firmware but the Assistant app fails. Also the DJI GO ap ...

HFI, when you have the Mavic off and you rotate the gimbal up (pointing toward the ceiling), does it feel like it gets hung on the dampener plate? Mine does. Or did...I may or may not have gently taken some needle nose pliers to it to ever so slightly relieve that catching. DON'T DO THIS. I'M NOT RECOMMENDING IT. IT'S YOUR DRONE, IT'S NOT MY FAULT IF YOU BREAK IT. but it works now.
2016-10-26
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Nees
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YFcmtn8I2OqP Posted at 2016-10-26 15:50
HFI, when you have the Mavic off and you rotate the gimbal up (pointing toward the ceiling), does  ...

Can you post a pic and point to what you just said you did?
2016-10-26
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YFcmtn8I2OqP
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Nees Posted at 2016-10-26 08:53
Can you post a pic and point to what you just said you did?

I'm not saying I did anything. I may or may not have.

I'll try to post a pic or sketch later.
2016-10-26
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HFI
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YFcmtn8I2OqP Posted at 2016-10-26 21:50
HFI, when you have the Mavic off and you rotate the gimbal up (pointing toward the ceiling), does  ...

Hi YF...

Thanks for getting back to me. Mine does not feel like it catches on the damper plate. It does however feel like it wants to turn the cam to the right when powered off. It now seems like somethings off internally like this

I've been online with DJI and it looks like I will have to send it in for repair. {:4_157:}

Was your gimbal clamp and cover attached correctly on delivery ? Mine was not.
2016-10-26
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YFcmtn8I2OqP
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HFI Posted at 2016-10-26 09:38
Hi YF...

Thanks for getting back to me. Mine does not feel like it catches on the damper plate. I ...

Mine was. No broken pieces or anything.
2016-10-26
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Tahoe Ed
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We do not recommend the you calibrate the IMU unless you have abnormal behavior in flight or the App requests that you do.  I would like to see a video of the gimbal start up and the auto calibration there after if possible.  The Mavic is different that the Phantoms.  If you try your old methods you may damage them.  The current firmware works just fine.  If you are asked to upgrade please do so.  Please post a video on a flat surface that is not around any metallic objects.
Also please show us the camera screen and the About screen.  Thank you.
2016-10-26
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HFI
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2016-10-26
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Fulgerite
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Have you installed the firmware update yet?
2016-10-26
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Nees
Second Officer
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That gimball is really smacking loud! Looks like it is misaligned while assembled or something.
2016-10-26
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HFI
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Camera and About screenshots
IMG_9037.PNG
IMG_9038.PNG
2016-10-26
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HFI
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Fulgerite Posted at 2016-10-26 23:20
Have you installed the firmware update yet?

I have 1.02.0810 installed. Updated the firmware when it arrived yesterday.
After waiting all this time I could honestly strangle the person who didn't install the gimbal clamp and cover correctly. I'm moving out off the country next week so won't be able to get it repaired here and then have to deal with getting it repaired on arrival.
2016-10-26
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Fulgerite
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HFI Posted at 2016-10-26 08:29
I have 1.02.0810 installed. Updated the firmware when it arrived yesterday.
After waiting all this  ...

Really sorry to see this problem.  It does indeed look like the gimbal is damaged.  Unfortunately it looks like you will need to send it into DJI for a repair.  Sorry man.
2016-10-26
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DJI-Ken
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HFI Posted at 2016-10-26 23:29
I have 1.02.0810 installed. Updated the firmware when it arrived yesterday.
After waiting all this  ...

Did the gimbal calibration not help?
2016-10-26
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Capt. Wild Bill
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YFcmtn8I2OqP Posted at 2016-10-25 19:10
Not sure how that helps me with my problem, but ok. Man, this forum has seriously turned into a bunc ...

Other than the manual, what else type of help would you like? You're one of only of handful of owners who have received theirs, outside of the DJI guys here, not sure who can help...
2016-10-26
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Nees
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HFI Posted at 2016-10-26 17:29
I have 1.02.0810 installed. Updated the firmware when it arrived yesterday.
After waiting all this  ...

Film the gimball calibration and post it here. DJI Ken can see then what happens or not happens...
2016-10-26
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HFI
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The gimbal cali fails 9 times out of 10. I've had it work once or twice but then gimbal craps out again on restart
2016-10-26
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method007
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Ange1walk Posted at 2016-10-26 07:07
I feel like this is going downhill for DJI, it really seems like they rushed this Model and after al ...

Ah, I wanted to be the first to make wide sweeping generalizations from anecdotal evidence!
2016-10-26
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