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Gimbal moving back and forward and hitting drone body
611 3 2016-11-27
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R63X7Zumy2GZ
New

Australia
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Hello,
I have an issue where the gimbal has started moving back and forwaard and hitting the drone body after the last software update. I have lodged a support case and unfortunately I cant get anyone to actually assist. They continue to say we will email you back within 24 hrs. Ihave now been doing this for 2.5 weeks. The drone flies fine but gimbal moves erratically and the software cant be reinstalled or updated as it 'fails'. Is anyone else having similar issues with the mavice pro 'gimbal of death' and now DJI 'lack of service'?
2016-11-27
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QuanthonyTrang
First Officer
Flight distance : 419980 ft
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Australia
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Have you checked the mounting tabs its meant to sit on??
There should be 2 at the front and 1 in the middle rear.
What part of Australia you from?
2016-11-27
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sorry to hear about the issue, may I know your ticket number? we'll help you escalate the case and handle it soon.
Just to clarify, you have provided us a video for the gimbal calibration, right?
Have you tried to reset it through Assistant 2?
2016-11-28
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APAG22
lvl.1

Australia
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Having the exact same problem. I feel your pain. No response and can't find a solution
2016-11-28
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