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Care Refresh
818 6 2016-11-28
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3hd9Aq2UtQlM
lvl.2

United States
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Mavic crashed in active track, obstacle avoidance failed. How long should it take to receive a replacement after receiving the broken drone?
2016-11-28
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cluc
lvl.4
Flight distance : 85682 ft
Australia
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LoL given the amount of people still waiting for their orders... it might be a while
2016-11-28
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MavicMark
lvl.1
Flight distance : 52454 ft
Australia
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Please keep us updated on your experience here. Sorry to hear about your Mavic.
Regards, Mark
2016-11-28
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3hd9Aq2UtQlM
lvl.2

United States
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MavicMark Posted at 2016-11-28 23:57
Please keep us updated on your experience here. Sorry to hear about your Mavic.
Regards, Mark

Thanks - will keep you posted.
2016-11-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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After you pay for the additional charge, it takes 3 to 5 days to send a replacement to you.
2016-12-1
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3hd9Aq2UtQlM
lvl.2

United States
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DJI Mindy Posted at 2016-12-1 03:32
After you pay for the additional charge, it takes 3 to 5 days to send a replacement to you.

So Care Refresh has a different stock of Mavics to send out as replacements? I won't have to wait 6-8 weeks like all new orders at this point do?
2016-12-1
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Paranoid Jack
lvl.2

United States
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I think the supply is starting to make ground but not yet caught up with demand. So I too am interested and following in the hopes that you will let us know how things worked out. Thanks and good luck.
2016-12-1
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