DJI Natalia
Administrator
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Dronie, our engineers have escalated the file you provided, but it's not the original one. Sorry to delay reply due to Chinese New Year holiday.
To locate the problem, please help record videos and take a photo as following instructions:
1. Record a small video, such as 5 seconds, stop recording and wait for 10 seconds, then take a picture, wait for 10 seconds again, then record a small video.
2. Connect your SD card to your PC and access to the 3 files, please do not copy them respective to your PC, you can compress the files to RAR directly in SD card, then copy the RAR file to your PC, then we will get the original file.
3. Please upload it to dropbox and give me the link.
Besides, may I know what player software you're using?
Thank you so much again!
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