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MAVIC, MALFUNCTIONS
805 7 2017-1-26
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fans9dde9932
lvl.1

Canada
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Recieved the mavic yesterday.   out of the box,  fwd camera cant calibrate.   so no avoidance or landing assist.   
-  calibrate on the assistant doesnt work.
- IMU calibrate didnt work.  
-firmware is uptodate.

result
-2 hrs on the phone with technical, no soulution
- have to send it back
- instead of having a new drone will recieve a refurbished one.  
(this is not favorable as i bought a new drone, and end result will be a used one)
- no UPS in the area, so have to pay for shipping.

have to admit this is not a good start with DJI.

plus i am going on holiday next week wthout the drone.   
2017-1-26
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sarge43
lvl.3
United States
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Well, that's no good!  Sorry to hear about this.  DJI is pretty hit or miss on this stuff.  Hope they take care of you quickly at least.
2017-1-26
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dashriprod
lvl.1

United States
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Same problem here. It gets to 85% of the calibration and no further. Tech support is pretty much useless. Very dissapointed
2017-1-26
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mscarohaley
lvl.2
United States
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That is poor customer service, if you pay for a new drone you should get a new drone. They sent you a bad product and you should get what you paid for. I would make more calls to them if I were you, no way I'd settle for a used drone that's probably already been sent back for it's own issues.
2017-1-26
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fans9dde9932
lvl.1

Canada
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There is nothing the phone support people can do.  DJI limits their capabilities for these situations.   no point arguing with a guy/girl who can't do more..    It is not a very good experience so far.   
2017-1-26
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fansa43d109d
lvl.1

United States
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I received my mavic on the 17th and out of the box the IMU wouldn't calibrate. I sent it in for a replacement with no update as of yet.
2017-1-26
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rick39
Second Officer
Flight distance : 38615 ft
United Kingdom
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Sent my Mavic back after two months from delivery with a faulty camera. The Mavic will be ready for collection today from my nearest UPS centre less than ten days from the time the repair facility in Holland received it. I followed the RMA procedures having help from admins and other members on this forum. Having a DJI admin "escalate" my case proved the best way of ensuring a successful outcome that afforded great communication during transit, repair and return back.
I can only speak from my experience, but hope that you appreciate not all cases are the same. I don't count myself lucky as I've read about so many cases starting and ending with a similar outcome to my own. The OP on the other hand has been unlucky, and I hope you get this resolved soon.
2017-1-27
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CuaC
First Officer
Flight distance : 369626 ft
Germany
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I read somebody in another post that said that the latest version of the DJI Assistant app didn't complete the calibration, but that he went down 1 version and it did complete successfully
2017-1-27
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