Dx_Operator
lvl.2
Flight distance : 140413 ft
United States
Offline
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Mindy thanks for checking on me.
Unfortunately there is no resolution. The issue encountered previously documented here has been completely ignored at HQ.
I was told as you will read below that I was NOT in a NFZ therefore that could not be attributed to the cause of the crash data.
They have my flysafe information, the gps coordinates and none of this was considered.
HQ and all others except Oscar in repair sees crash data and stated they will not warranty the repair too bad we don't believe you!!
If they check my gps and the flysafe information they would have seen where I was flying and furthermore the first ignorant tech that reviewed
my crash data said I was flying in poor conditions only 2 sats and that was wrong as well, my flight data says 17 sats!!
I have no recourse, no one HQ will speak with the customer, I requested escalation as this is ignorant to the highest level.
This is my email sent back:
Subject: CAS-1042500-X7Q9H7 CRM:0674000001631
Importance: High
Dear Oscar –
Forward this email to HQ management.
I did make payment under the highest protest last night for my repair as I’m tired of dealing with incompetence and I have been going through this 28 days which is also unacceptable I should have been granted warrantied work.
Thanks for your help, I understand your hands are tied when it comes to this complaint / dispute / repair.
I completely protest my payment for the repair and want this complaint and email forward to an arbitrator and escalated within HQ.
The analysis is 100% inaccurate and was NOT reviewed by a competent individual at HQ.
It is unfair and not good ethics to have any one person deny a customers’ request and not have an opportunity for the customer feedback, rebuttal and discussion about said decision.
This is gross negligence on behalf of DJI and the support HQ staff. I will file a complaint with the federal trade commission if this is not arbitrated at the earliest time.
Number one point and it is fact: I WAS IN A NFZ AREA and this decision maker at HQ says I was not and dismisses my complaint and request for my repair to be covered by DJI.
Answer: I COULD NOT!!
You cannot indicate this cause as the data CLEARLY SHOWS my location and I have the flysafe authorization. How could I have this information if I was NOT in a NFZ??
It is a shame that I have explain how to determine what I’ve stated for 28 days now, review the flysafe request, note the GPS location, and note my gps data at the time of the incident.
Where was I? in the NFZ north of the Easterwood airport in Bryan, Texas you ignorant person.
Since I submitted this repair case I have been stonewalled/ ignored and blown off by the same rhetoric from every department except the repair folks namely Oscar who has no recourse to override what HQ says.
Everyone has stood behind the crash data as it’s explained. I have contended from the start the NFZ algorithm failed causing the incident. This FACT has been IGNORED TIME AFTER TIME!
This conclusion by HQ is unacceptable and I demand this issue is escalated at HQ as I was told that I was NOT IN A NFZ!!! FALSE FALSE FALSE !!
I know exactly where I was located and the events that occurred. Read what I have extensively documented in very clearly, in written English if you need me to explain this over the phone I would be happy to.
GPS data and NFZ flysafe data doesn’t lie, look at the coordinates and note the airport to the south and read the regulations about distance from such an area. This pertinent information was not reviewed because if it was it is obviously present in a NFZ and I was using your override flysafe application.
This program failed and caused the crash data present. Once again I was very lucky not to have lost my ac.
No get off your butts and read the entire case notes and do something about it besides deny my request and indicate I was NOT in a NFZ!! WRONG WRONG WRONG!!
For your reference refer to the following cases:
Complaint case # CAS - 1042500-X7Q9H7
Repair - CAS-1024185-H9B2T8 CRM:0890000000866
NFZ – 755235 authorization and case for glitch failure of this override algorithm.
I can be reached at xxx
John Walker – Very upset and unhappy customer when he is ignored and disrespected by this false claim and lack of consideration for the facts!
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