j_schekman
lvl.1
United States
Offline
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Hi all,
I think I've seen this problem pop up for others but wanted to make my own thread so that hopefully DJI responds.
Purchased Phantom 3 Advanced in September 2015. Didn't update any firmware or anything except for the app and my iPhone iOS (i.e. latest app and iOS). Drone worked fine 3 weeks ago but took it out yesterday to fly it around and I got the "no signal" error. The RC connected to the phone, and to the drone but there was no image from the camera. It seemed to fly ok and I could control the gimbal.
Tried to fix the problem by updating the RC as the app kept telling me the drone and the RC needed an update. The update seemed to be successful, but the "no signal" issue still persisted and now I wasn't able to control the drone at all.
Took it home to troubleshoot. Tried to update the drone to the latest firmware with a clean microsd and the latest firmware....did not work (tried all the firmware version and just could not get it to even try and download the firmware). Tried to check the RC for its firmware...the secret menu reports that it can't find the firmware version and there is no way to downgrade. Tried reinstalling the app, relinking the RC, hard booting the drone, etc. nothing worked.
Guess I'll be calling DJI on Monday but this is most frustrating...everything was working just fine a few weeks ago. This is EXACTLY the reason I never update firmware when things are working ok, but the whole "no signal" issue drove me down this path.
Please help.
Thanks,
Jan
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