KevDrones
lvl.4
Flight distance : 475522 ft
United States
Offline
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fansa30ba780 Posted at 2017-2-18 14:35
I understand how unhappy and upset you are feeling right now. However, you cannot put all the blame on DJI i feel. I mean it was explicitly stated under the after-sales policy to remove all additional accessories parts and attachments. Therefore, I would assume that the department that received your device is separate from the one that actually does the repairs. Upon returning your drone, they might have gotten confused in the process and assumed that you had only sent in the faulty device, so they returned it once it had been fixed in an attempt to shorten waiting time while your accessories are sitting in a waiting room.
It is DJI's fault, and they have horrible support, only these forums help, I have had 6 propellers,2 were useless, and 4 came scratched in the Phantom 3 box, then I made a case, 5-6 day later, and then they send me another 4 unusable propellers, in 2 weeks, of contact and time wasted. So yes, you can put the blame on DJI, they send you the bad product, and plus it is the quality control issue. |
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