Crio
Second Officer
Flight distance : 67713 ft
United Kingdom
Offline
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Im losing faith in DJI.
I know their Customer Service don't have a good reputation but I dealt with them before and they resolved my Phantom 4 malfunction so quick and without any hustle...
Now when I have a genuine hardware issue that I'm unable to resolve I'm hitting the wall every time when I'm trying to get any help.
Its not a rant, I think DJI makes great equipment, but some malfunctions will happen, its normal. I just need to resolve an issue that I'm having with not cheap product that is brand new.
I just end a conversation with Customer Support online. I was asked if I tried to use my X5S without the lens and if this issue is still present. ( literally, this question was asked ).
I sent them my images, they saw and acknowledged that this is issue with the camera after few thing was discussed and I was given instructions to send it in for repair/replacement.
So thats the next thing I will do... but my confidence and feeling pumped and recommend DJI products is shrinking drastically |
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