fans64e5a3ef
lvl.2
Flight distance : 136312 ft
Mauritius
Offline
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Hi all,
Am posting here hoping i can answers to my queries. I have lost on Sunday 9/7/2017 my mavic at sea. The same day i email DJI attaching the flight log and asking if it is a user fault or a drone failure. One week after i have not received any answer and decided to go on dji chat support. I talk to a guy name Malvar and he said that my case was not posted which is very strange to me as i know that after sending my case it says email successfully send. A new case was opened by Malvar case number:CAS-803100-G9P5Q9. Malvar says i will get an email from Dji within 48hrs, but still nothing. I talk to another guy on the chat and he says an email was sent to my email address but i have not received any email from DJI.
As i have to finish some works on construction site and this can't wait for me and dji, i bought a new mavic yesterday. But that does not mean that i consider the case closed because i need to know what reallly happen this day.
My flight data can be found here: http://www.phantomhelp.com/LogViewer/55U21Y2N0HOR0OMELDB6/#
I have review the flight from the controller log and severals anomalies from the drone drop up, even that there were high velocity wind warning, like:
1. On RTH activation, at 42% battery, the aircraft does not descend to 60 meters as set in RHT altitude, why?
2. On RTH activation, no change in the aircraft orientation, why?
When i realize that RTH will not save the drone and took back the commands, the aircraft does not respond to command (see that on the controller while playing back)
I just hope a dji guy get into my case or an experience pilot analysis so that i know what really happen.
Thanks you in advance for your help.
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