Jonny Boy 7
New
United Kingdom
Offline
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Hi Folks
I'll keep this as short and to the point as possible and would appreciate any relevant help / advice.
I purchased a Phantom 3 Adv last week and have yet to get it off the ground. Both the remote and drone powered up as expected when turned on. After downloading the DJI Go app on an iPhone and connecting it to the remote, I could see the camera view, so everything seemed to be going well.
A few secons later, the app prompted me to update the remote firmware. So, I went along with the update. The update progress meter on the app did not pass 0% and I waited approxilately 15-20 minutes. The remote was bleeping for a period (cannot mind the pattern or for how long - sorry) and the status LEDs were on too ( I am unsure of their colour or how many there was, I'm afraid).
It seemed like during the firmware update process, the DJI app stopped responding, so I disconnected my phone from the remote. The app update was at 0%, so it seemed safe to do so.
Now the remote shows absolutely no sign of life whatsoever. No LEDs, no bleeps. Nothing. It's fully charged, so it's not a power issue. I have tried to charge it to be sure but it makes no diference (charger charges drone bettery fine). I'm asssuming the firmware has not installed correctly and maybe the previous firmware has currupted.
Ive done some basic troubleshooting but its difficult, as the remote is acting like if its not turning on, so that limits things.
Tried:-
1.Turning on remote
2.Charging remote (charges drone battery only)
2.Using an apple and android device to connect to remote but remote is none reaponsive.
3. No LEDs power up when power button is pressed correctly.
4. Tried reinstalling remote firmware from flash drive and directly from drone with correct .bon file installed on micro SD
5. Uninstalling / reinstalling app
6. Installing remote firmware from
7. Contacted DJI support but I seem to be going round in circles.
It seems like if the firmware update may have started and not finished, then maybe corrupted the earlier firmware, leaving the device non operational, because there's no firmware fully installed.
I am completely new to drones so please bare with me, folks. I'm decent with electronics though, as I service and repair a lot of musical equipment and apple devices.
One last thing to note. There's a very faint high pitched sound coming from the remote. It can just about be heard when placing my ear against the side of the remote. It also heats up a little when charging.
Happy to provide more info...
Thank you very much!
Jonny
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