steven068
New
Flight distance : 1421 ft
United States
Offline
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My Spark (third DJI drone, plus owning other DJI gear.. Ronin, etc) flew away in JUNE... I contacted support on June 27th, received a prompt reply and then sent over the TXT/MP4 files on June 29th. I've been traveling and working since then, so have been distracted enough to remain patient, but I then received another request for the same file 4 days to which I responded to by sending the TXT/MP4 files again.
I woke up today to yet ANOTHER email requesting the files, this time very rudely saying IN BOLD that they are "ONCE AGAIN" requesting them, which I have now sent over for a third time. They have not acknowledged receipt of my previous emails and just keep asking for the files again... Anyone else experienced this? So disappointing...
I just called support and was told that my case was made high priority, but I should call back in 3 days to check on it... leaving me to wonder, in what world is that considered high priority?
Seems like some kind/intelligent members of the DJI team actually check these forums, so thought that I would post on here in hopes of hearing something back before I completely lose my cool... I try to always be reasonable and kind because I know this isn't someone in support's fault, but seems crazy to wait over a month to hear something. Everything else I have from DJI is top notch, but based on what I've seen online and from having a friend lose their Spark in the exact same way, it seems like this is a big problem that deserves to be addressed.
Thanks for reading.
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