Eiwar
lvl.1
Flight distance : 38786 ft
United States
Offline
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Hi Mindy,
That's not good enough and very unfair on our part. If you would look at my case number - there was no abnormalities and it just ended.
I was filming under water. What do you want us to do?? We exerted effort in finding it but the water conditions was not manageable, you expect us to compromise our safety just to get you the quad that obviously had a problem? I don't think so. This is a lack of poor ownership and I don't need a "DISCOUNT" for what have happened.
As per DJI support:
" From: DJI Support <support@dji.com>
Sent: Thursday, August 3, 2017 11:16:16 AM
To: -----
Subject: CAS-846711-Z5Q5Q9 [CAS-846711-Z5Q5Q9] [CAS-846711-Z5Q5Q9] CRM:0570000003202
Hi Rawie,
Thanks for your patience.
For your claimed case CAS-846711-Z5Q5Q9, we have already finished the analysis, and the result is as follows:
1. The aircraft worked in Sport or GPS mode during the flight, and responded to RC command well;
2. T=02-57, H=21m, D=18.7m, battery power 80%, flight record was cut off suddenly with aircraft hovered in Sport mode;
With the record ended without any sign of abnormality, we could not verify what happened afterwards. May i know if the aircraft is recovered? If yes, you can consider to export the flight data from aircraft for further analysis.
Should you have more questions, please feel free to let me know.
Best Regards,
Sophia
DJI Tech Support
http://www.dji.com/"
This is poorly being handled and I am not happy!
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