My spark, is disconcerting the RC during the flight, usually it is on the second flight next. não consigo retomar o comando.

Hi, sir. Please tell me the color of the indicator of your RC. If it is green, you can search the wifi and connect it again. If not, your spark may begin RTH to regain the signal. Please inform us if you still have any doubt.

DJI Elektra Posted at 2017-12-4 00:17
Hi, sir. Please tell me the color of the indicator of your RC. If it is green, you can search the wifi and connect it again. If not, your spark may begin RTH to regain the signal. Please inform us if you still have any doubt.

The RC light changing from green to red. It seems that it can not connect and the wifi network of RC does not seem more.  It seems that the RC keeps restarting and looking for signal, but can not find.
Please help me.

DJI Elektra Posted at 2017-12-4 00:17
Hi, sir. Please tell me the color of the indicator of your RC. If it is green, you can search the wifi and connect it again. If not, your spark may begin RTH to regain the signal. Please inform us if you still have any doubt.

So, my problem mostly happen on the second battery or after 15mins of flight time.  You can try at home with iPhone connect wifi with RC and download all videos and photos from Spark.  The RC and spark got disconnected 15-20mins after slow download process. With otg cable and wifi happened the same problem.
I use the versions:
app: 4.1.15
aircraft database: 01.00.01.07
basic fly safe database: 01.00.01.05
remoter controller: 01.00.400

lrymsza - BR/SC Posted at 2017-12-4 14:47
So, my problem mostly happen on the second battery or after 15mins of flight time.  You can try at home with iPhone connect wifi with RC and download all videos and photos from Spark.  The RC and spark got disconnected 15-20mins after slow download process. With otg cable and wifi happened the same problem.
I use the versions:
app: 4.1.15

It sounds strange. Usually, RC will not disconnected with your spark automatically. Please export the flight data and the black box for further analysis. Please upload to dropbox and post the link.  

DJI Elektra Posted at 2017-12-5 01:11
It sounds strange. Usually, RC will not disconnected with your spark automatically. Please export the flight data and the black box for further analysis. Please upload to dropbox and post the link.

Thanks, i will do this and response here.

DJI Elektra Posted at 2017-12-5 01:11
It sounds strange. Usually, RC will not disconnected with your spark automatically. Please export the flight data and the black box for further analysis. Please upload to dropbox and post the link.

How long does it take to export the black box?

lrymsza - BR/SC Posted at 2017-12-6 17:11
How long does it take to export the black box?

the upload data and black box, It took too long and showed nothing. What can I do?

lrymsza - BR/SC Posted at 2017-12-6 17:50
the upload data and black box, It took too long and showed nothing. What can I do?

Here is the video of exporting the flight data, please provide it to us.

DJI Elektra Posted at 2017-12-8 03:14
Here is the video of exporting the flight data, please provide it to us.

I installed the program and recognized my spark, but in "black box" it appeared "exporting ..." and it spent an entire battery and continued "exporting ..." Did not finish.  What can I do? I'll want to try again.

lrymsza - BR/SC Posted at 2017-12-8 06:35
I installed the program and recognized my spark, but in "black box" it appeared "exporting ..." and it spent an entire battery and continued "exporting ..." Did not finish.  What can I do? I'll want to try again.

You can only export the data of the date you experience the disconnected situation. Thanks for your support.