Skelator
lvl.2
Flight distance : 420062 ft
United States
Offline
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Ok so i'm having a huge problem with DJI and their support team.
On August 27st i had a malfunction which caused the drone to crash into a car. Video will be provided as soon as i vlog about it for my youtube channel. I've provided DJI with footage that doesn't include me talking about how i would never buy a product of their again. When i'm done with that i'll upload it to my youtube and share it with you all.
So here's the problem. I'm being told that it was a pilot error for flying in a magnetic interference zone. However I fly in that same spot allot and never have a single problem. During the flight in question... I booted up the drone. Waited for a homepoint as it will not take off until it finds one! As soon as GPS mode kicked in it said it had found a home point. I then hit record and took the drone off into the air. As soon as i took the drone off, it decided to fly all by itself under its own control across the street into a car lot where it stabilized for a moment before flying back towords me and into a car, causing a decent amount of damage to the car. All i have asked for, is to have the drone replaced. When i crashed it into a lake i sent it to DJI, paid the refresh fee and went on my way. Now when it is clearly a equipment malfunction you guys don't want to man up and take responsibility for your product. I'm not asking for you guys to replace anything but the drone. DJI has had the drone since some time in October. I've asked for a supervisor call back on several occasions. The guy i just got off the phone with said that there was only one request. I have hours upon hours of phone time with DJI with no result. Everyone sounds like a broken record with the same text book blame it on the customer attitude. And no one want's to do their job!
Bottom line is the Mavic malfunctioned and i don't feel as though i should have to pay anything if i wasn't able to control the aircraft due to some equipment malfunction.
You can't claim magnetic interference! - Have plenty of video with me flying in that area without any problems. Have several other people flying mavics, karmas and phantoms in the very same area all with no magnetic interference!
The worst part about the whole thing is i wasn't dissatisfied with your product until you guys decided to keep trying to blame it on me. My next drone was going to be an inspire. That's sure as hell not the case now. If you guys can't admit your wrong and replace the 1k drone, how the hell am i gonna allow myself to give you guys 7,000 more out of my pocket. Not to mention i didn't even say one word about you guys being responsible for the new paint on the audi the drone crashed into!
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