Drone 5150
lvl.2
Flight distance : 88294 ft
United States
Offline
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I have two DJI aircraft. My P4 was flying fine until attempting to do the most recent firmware update. I've done all of the previous updates no problem. It's bricked now. Won't recognize SD card, intermittent transmission signal, overheats. Connects to RC fine. Fails firmware update at 55% or 72% depending on whether or not I'm using Assistant or Go App. Tried every update combo that I know of. After several emails back and forth with Rickson of DJI (very polite and courteous...) he says to send it in for estimate, but that it has something to do with the gimbal somehow based on update logs. This concerns me because he seems to be saying that it's not related to update but rather to a hardware issue. I would like to hear from others who have had non warranty repairs performed by DJI. I've heard of horror stories of sending Aircraft to DJI and being told they will not return the craft unless you pay for complete repairs. I really don't want to be forced to spend $500.00 or whatever on a machine that I've already spent $1500.00 plus on. Is there a max repair fee? I don't have a case number, but my email request# is 1024700. I would like to hear of your experiences.
This whole firmware fragility issue makes me VERY hesitant to buy another DJI product. I realize that many of you have not have not experienced this. I had not for four years... but until it happens to you, you can't fully appreciate the level of frustration involved.
Thanks for listening...
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