jn123
lvl.1
United States
Offline
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DJI Mindy Posted at 2018-3-29 21:28
We are sorry for the lack of response from our support team, your frustration has been escalated again to the appropriate team to follow up, we will have someone to contact you soon.
Just to clarify, when did you send in the device last time? We usually will send email to cx about every step during the repair process, can you please help us to find the last RMA case number?
You have the device now. As I mentioned earlier, we had to send it to you, again.
It has now been with you for 2-3 weeks, and I have yet to hear from DJI about it, except to say that they want to charge me - again - which is ludacris.
I hope you will agree that charging me over and over and over and over for the same exact issue, when you cannot fix it, is just not what DJI is supposed to do. Its obvious that the OSMO I originally puerchased was faulty, or why else would the same thing break over and over and over and over again.
You cannot keep charging me for something that was obviously never working correctly from he first place.
Dealing with DJI care has been more than frustrating, and has left this professional very frustrated, and most of all, without our OSMO.
This has been escalated now more than a handful of times and no one can give us any answers about how to proceed. We keep doing the same thing over and over and over and over again with the same results.
I have no idea what RMA you are talking about. RMA? if your are looking for a case number, Ive already provided it in the first post above days ago. This should all be in your records. Ive been calling and writing about this for a long time now. The first time it was in repair it took almost 3 months to get returned to me. This is unacceptable for any video professional, to have purchased faulty gear and not have the company replace it in a timely fashion. Even so, the same issue keeps occurring on that same OSMO.
To add to this whole thing, we have another open ticket with you because all of the information in our DJI account is missing - when we sign in EVERYTHING is gone - all of our info, all of our repair records, etc etc. According to DJI customer service they told me it either got deleted by DJI by accident, or, that they clean out accounts with "old" information. Either way, you have made it next to impossible for us.
Please. we just want a working OSMO, which we've never really had. Why not just send me a working OSMO, and have this be behind us? This would save us all a lot of time, money, instead of adding grief to a customer who has purchased tens of thousands of dollars of DJI products.
Please consider doing the right thing here. Thank you for your time. |
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