On February 27’th my Spark started acting weird soon after take off, first I had compass error then I lost GPS after that she flew around like a drunk bird! Any attempt to get control were fruitless. I could only watch until my screen went blank. I checked my flight log and then did a find my drone. Find my drone showed it to be much further than the end of the log. It was behind two fences and in really high and thick brush. Since the fences show private property and me being 70 years old I was not able to recover the air craft. Around the 11th of March I email Dji with my information and that my logs had been synced. I have over 28 hours of flight time and over 500,000 feet of flying time so I’m not new at this. I’ve owned 2 Phantom 3’s and a Mavic Pro. Question: how long does it take to get info from Dji, any help will be appreciated! Thanks Bill

Hey Billbo, sorry for your loss. Could you tell us your case number? We'd like to check the current status and see whether we can help.

DJI Susan Posted at 2018-4-5 19:06
Hey Billbo, sorry for your loss. Could you tell us your case number? We'd like to check the current status and see whether we can help.

Thanks DJI Susan it’s
cas-153221-c7m6n7 crm- 0531000007047.
Again thanks!

Billbo Posted at 2018-4-5 19:26
Thanks DJI Susan it’s
cas-153221-c7m6n7 crm- 0531000007047.
Again thanks!

Thanks for getting back to us. I managed to get the right case number CAS-1532221-C7M6N7 as the one you offered cannot be found in our system. Per the case log, our support sent you an email to collect the info around 6th March, but did not receive any reply since that. Did you receive that email? If not, please let us know, we'll re-arrange for you. Again, we are sorry for the inconvenience.

DJI Susan Posted at 2018-4-5 22:21
Thanks for getting back to us. I managed to get the right case number CAS-1532221-C7M6N7 as the one you offered cannot be found in our system. Per the case log, our support sent you an email to collect the info around 6th March, but did not receive any reply since that. Did you receive that email? If not, please let us know, we'll re-arrange for you. Again, we are sorry for the inconvenience.

Dji Susan sorry about the delay but had to go to work, if you have email I can forward all my communication with DJI . Thanks Bill

Billbo Posted at 2018-4-7 20:04
Dji Susan sorry about the delay but had to go to work, if you have email I can forward all my communication with DJI . Thanks Bill

Sorry that we admins in Forum do not have the working email account, you can post directly here, we will do our best to help you. Just to verify again, did you reply the email from our support team? Thank you.

DJI Mindy Posted at 2018-4-7 20:15
Sorry that we admins in Forum do not have the working email account, you can post directly here, we will do our best to help you. Just to verify again, did you reply the email from our support team? Thank you.

Yes I dis on March 11, 2018 with all info required and explaining that my logs had been synced.

Billbo Posted at 2018-4-7 20:21
Yes I dis on March 11, 2018 with all info required and explaining that my logs had been synced.

Per the system, there seems no reply from you, did you contact our support via another email account? We have escalated your case to the support team to investigate, we will have someone to contact you soon, thanks for your patience.

DJI Mindy Posted at 2018-4-8 02:30
Per the system, there seems no reply from you, did you contact our support via another email account? We have escalated your case to the support team to investigate, we will have someone to contact you soon, thanks for your patience.

No, I use this email for everything, glockenbill@aol.com

Billbo Posted at 2018-4-8 07:12
No, I use this email for everything,

I will resend now!

Billbo Posted at 2018-4-8 07:13
I will resend now!

I checked again with the email account you provided, still no reply on 11, March. Now, we have received your reply, the team will arrange data analysis as soon as possible, appreciate your patience.