Can not generate video
1974 4 2018-6-21
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Ryam Aaron
lvl.1

Italy
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Hello.
I have a problem. Although I have already written in the DJI forum but I get no answer for days. I'm using the Osmo Mobile 2, and I cut a video in the editor for 3 hours. Then I wanted to finish the video. I've already tried 30-50 times to generate the video, but there is always an error message. "Video output failed. Download the original files of your recordings to make a video, then try again." So I saved the original videos on my mobile phone (iPhone X), but even then the generation did not work. I imported the videos into the DJI app again, but nothing works. Later, I made a video with 2 short videos and tried to generate. That worked. I've been waiting for an answer for days, and nobody can help me. And I do not want to reject this cut video because I cut 3 hours and made an effort. I also want to share it on Facebook and with my friends.
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2018-6-21
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DJI Tony
Administrator

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Hi, sorry to know if you're having an issue generating the video, we will forward your concern to our engineers for clarification and once we received a feedback we will inform you right away. Your patience is highly appreciated.
2018-6-21
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Ryam Aaron
lvl.1

Italy
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Do you know how long this takes? Is it days, weeks or months?
2018-6-22
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STRIDE8
Second Officer
Flight distance : 1382431 ft
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Try importing your OSMO files over to the Go 4 app. I was messing around with it today and it works
2018-6-25
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djiuser_bJJ3RPBmMQdu
New

Philippines
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DJI Tony Posted at 2018-6-21 16:42
Hi, sorry to know if you're having an issue generating the video, we will forward your concern to our engineers for clarification and once we received a feedback we will inform you right away. Your patience is highly appreciated.

Mine too , my issue is not generating the video. How to teouble shoot this video...
7-14 03:18
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