Cruicer
lvl.2
Flight distance : 15764 ft
United States
Offline
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S-e-ven Posted at 2018-7-16 21:58
thats the video, I always miss to create!
Showing RC and AC in the video, so that DJI sees, that the record, showing that the Spark is "following" stick movement and rising its height, if moved the left stick accordingly, is a "myth".
I can up load the log, just not sure how, I have it from the spark but if you can send me a link to upload I will. With regards to finding GPS...not really, I guess I can say "all depends" if I haven't been flying, yea it might take a bit to be all green, but if I am flying and need to swap out a battery, no issue, finds the GPS quickly. I've noticed that a cold flight it when is seems to happen more often than not. Meaning if it's the first flight of the day, then it's jumpy for a bit but will eventually clear up. And if I swap out a battery and fly right away, no issue. At least that is what I noticed last night.
I am sort of agitated with DJI support, I sent them an email yesterday, now granted I've heard they can be very unhelpful, but the lackadaisical response is not acceptable to me...
My email response to them when asked "what steps have I taken"
This started probably about two weeks ago, but seems to be getting worst. So far I've tried:
Changing frequencies, thinking I had some sort of interference. Doesn't matter which band 2.x Ghz or the 5.x GHz. Happens in either.
I have an OTG cable, tried to fly with and without it, issues happens with it or without.
Re-calibrated both the IMU and the compass
Re-installed the latest firmware
Replaced batteries
All of the above I'd do it, try to fly, issue sometimes, sometimes not, but just when I think it was one of those items it would happen again.
But here is the thing, if I can get past the first few moments of the jumpyness, it will eventually level out and will fly with no issue. After the re-install / re-calibration, I flew for a bit, at first it was jumpy, then eventually it stopped and it flew with no issue. Even put in a new battery and it flew the length of that battery with no issue. One might think it was the battery, but I have 4, and the issue eventually happens with all 4 (I've been taking note of what battery was in when the issue happens). I took the attached video this evening, might help you understand what is happening.
Almost seems that once it is all warmed up it flies with no problem.
Someone from the DJI forum stated that there may be a firmware update coming out soon, can you comment on that. I posted this issue here:
https://forum.dji.com/forum.php? ... p;page=1#pid1465411
And "DJI Gamora" stated the upcoming firmware release.
Let me know if there is anything else you need, I have the Flight logs too, just don't know where or how to upload them.
And their response....
I appreciate for your effort for troubleshooting your drone and sending us a video. It seems that we already exhausted the possible solution of your drone. I do apologize I don't have a DJI Furom account for me to comment with your post. However, since our fellow colleague DJI Gamora posted about the new upcoming software to fix the issue of your Spark, we suggest to please kindly wait for the upcoming firmware.Though we are unable to provide you an exact resolution time, we appreciate your patience and feedback that will help us improve our products. We urge you to constantly visit our link - www.dji.com for the latest updates on our technology and products.
Your cooperation and understanding is so much appreciated. Looking forward to hearing from you soon.
You will receive an email survey two days after this email if not responded.
If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly. |
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