DJI Mindy
Administrator
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Hi there, the drone can only be activated once, and it must be activated before flying. If you activated it with the same Forum account, it shall be displayed under your Avatar, if not, please PM me your serial number.
DJI Care Refresh can be purchase directly before you activate the drone or within 48 hours after the activation, if it has been over 48 hours, you will need to take a video to verify your drone is still in good and working condition, here is the video sample for your reference: https://repair.dji.com/en/djicare/customerupload Once you take the video, pelase send to djicare@dji.com for further assistance.
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