DJI Susan
Administrator
Offline
|
SeanD Posted at 1-28 22:09
Latest update from DJI is that I need to pay USD 265 for repairs. Now the key point is that prior to the Firmware update the drone worked seamlessly. Only after the firmware update was required, then it did not function, had to be sent in, and now requires $265 in repairs.
Paying $265 to repair a 2.5 year old drone is not a top priority for me, as I can probably buy a used version of same product for nearly the same price as the repairs.
Sorry to know the warranty service cannot be provided, upon checking the case, the drone has many physical damages and it has also been out of warranty. The damage assessment is based on the aircraft when we recived, your concern will be escalated to the higher level team to look into, we will have someone to contact you soon, please wait patiently, thank you. |
|