I am setting up a new Phantom 4 Pro 4 (not V2) and went through the Activation process. However, at the end of it I presed the Activation button, which darkens as if it is going to complete, but never does. I left the final screen on for 30 inutes and it is still never completes the process. This is my 3rd P4P, and I have never had this happen previously.

Can someone offer any help?

Thanks, Jim

Hi, thank you for reaching out and we're sorry for the inconvenience. May I please ask if you receive any error message in the app? Also, can you please try to use a different mobile device to activate your DJI Phantom 4 Pro for us to further isolate the problem? If you can provide us a video clip showing the problem we really appreciate that. Please keep us posted. Thank you for your understanding!

Dear DJI Gamora,

This Phantom 4 Pro is a EUR model. Would this be the cause of the problem?

Are you 100% positive its never been activated prior to you getting it? EU model shouldnt make any difference i dont think

Bashy Posted at 8-27 18:28
Are you 100% positive its never been activated prior to you getting it? EU model shouldnt make any difference i dont think

If he post the serial number of the drone, it can be checked for him.

The box appeared to be new and unopened. The serial number is 0AXCE6L0A30552.

i would try reinstall the Dji Go app ........ simply as that

It happened to me with my Phantom 3 SE, after three days lost, Dji support was not able to give me a solution, since they were telling me that my device is already activated, i looked in a forum and uninstall it was the solution.

Thanks guys. I will delete and reinstall the app.

Removing the DJIGO4 APP and reinstalling worked. Just went flying! Thanks, thanks, thanks, thanks!

Good news, have fun

photojeg Posted at 8-28 15:31
Removing the DJIGO4 APP and reinstalling worked. Just went flying! Thanks, thanks, thanks, thanks!

Nice to hear . i told you

photojeg Posted at 8-28 11:59
Thanks guys. I will delete and reinstall the app.

Now.. enjoy and fly safe

I love a story with a happy ending... ;-)



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