I have already posted this on the smart remote thread listings but thought I would double my efforts to see if anyone can assist me:

Does anyone know what could be causing my smart controller to not connect to assistant 2.  When I plug the remote into my PC with the supplied Type C cable assistant 2 will not recognize the smart remote.  I have tried the ususal suspect actions, such as: uninstalled assistant 2 and reinstalled to the most recent application.  I have tried it on a different PC.  I restarted each PC and the smart remote.  I have used a different cable and even tried the standard USB port on the front of the device into a type C port on my computer.  Any assistance will be appreciated.

Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please clarify if you are using a Mac or Windows pc? Please keep us posted for us to help you further. Thank you!

DJI Gamora Posted at 1-31 07:16
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please clarify if you are using a Mac or Windows pc? Please keep us posted for us to help you further. Thank you!

A Windows PC

DJI Gamora Posted at 1-31 07:16
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please clarify if you are using a Mac or Windows pc? Please keep us posted for us to help you further. Thank you!

A Windows PC

DJI Gamora Posted at 1-31 07:16
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please clarify if you are using a Mac or Windows pc? Please keep us posted for us to help you further. Thank you!

I resolved my issue from someone that responded and told me that I had to ENABLE USB DEBUGGING in DEVELOPER OPTIONS.  Yet, when I tried to do this; I quickly found out that Developer Options on my smart remote was missing and not viewable.  Further research from another forum poster led me to this solution:

To get Developer Options unlocked... Go to settings and scroll down to About Remote Controller... Tap it. Now scroll down to System Version and tap it (7 times) to unlock Developer Options. Go back and it will be in your list.  Yes, like knocking on a door-tap seven times!  Odd, but it worked!

You would think that this would be be more common knowledge due to all of the posters I see that is having trouble getting their smart remote to show up in assistant 2.  Took me 4 days to finally find this out!  Hope this helps someone out before they spend days on end like I did!  

M Stuart K Posted at 2-2 06:59
I resolved my issue from someone that responded and told me that I had to ENABLE USB DEBUGGING in DEVELOPER OPTIONS.  Yet, when I tried to do this; I quickly found out that Developer Options on my smart remote was missing and not viewable.  Further research from another forum poster led me to this solution:

To get Developer Options unlocked... Go to settings and scroll down to About Remote Controller... Tap it. Now scroll down to System Version and tap it (7 times) to unlock Developer Options. Go back and it will be in your list.  Yes, like knocking on a door-tap seven times!  Odd, but it worked!

Hi, thank you for keeping us updated. We're glad that you already manage to isolate the problem with your DJI Smart Controller and we also appreciate that you had to share the solution that you have done to fix the problem. Please don't hesitate to reach us if you have other inquiries or concerns. Thank you for your support!