Victor Lin
lvl.2
Flight distance : 16182838 ft
Laos
Offline
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DJI Mindy Posted at 6-10 20:20
Hi Victor Lin, we apologize to read the trouble with Mavic Air, unfortunately, we only provide the free return label within Australia, if you would like to send back the drone from Laos to Australia, you will need to shoulder the shipping and tax fee from Laos to Australia. We do not provide the cross-ship currently.
It is not recommended to repair/open up the drone, the damage caused by modifications that are not in accordance with DJI official instructions will not be covered by DJI Care Refresh service. We are sorry about this situation, hope we could do more.
Hi Mindy, thanks for the reply.
Will DJI ship the drone back to me in Laos?
Will my Care Refresh be voided simply by removing two screws and opening up the top shell to have a look at what might be going on? |
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