KarolyPilot
lvl.2
Flight distance : 2898478 ft
Germany
Offline
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DJI Gamora Posted at 11-27 00:55
Hi, KarolyPilot. Sorry to read about your unfortunate experience. Could you let us know if this only happened recently and only during the two incidents? Have you tried conducting another test flight after you have posted your feedback? If this would help, we suggest adjusting the antennas as shown in the image below to have an optimal transmission and the possibility to regain the image transmission. We also want to suggest to refresh the firmware of both the Smart Controller and the Mavic 2 Pro via the DJI Assistant 2 to see if that helps. Further details about your concern are highly appreciated to offer you suggestions. Thank you and keep us updated. [view_image]
Hi Gamora,
unfortunately yes, I could replicate yesterday a failure. The drone was 400 meters away, within visible range and despite correct adjustment of the antennas, the video-feed went suddenly away but I could still steer the drone without a problem. I waited for 1 minute then I switched the Smart Controller off and On and I had the video feed back to normal.
I´ve the latest firmware on my smart controller and drone so that point should be OK. I think that the failure is my smart controller given that every time after switching it back everything was back to normal which means that the video feed from the drone worked the whole time (at least I suppose that the failure is there).
I go back to the seller here in Germany and place a complaint. I also have DJI Care so if necessary I´ll activate that.
Kind regards,
Karoly |
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