ICHAWKEYE
lvl.2
Flight distance : 79738 ft
United States
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DJI Stephen Posted at 3-16 19:04
Hello there ICHAWKEYE. I am sorry for the trouble this has caused and thank you for reaching out. May we know if your DJI Phantom 4 Pro had a crash or any hard landings before this issue occurred? Kindly please check the gimbal and see if there are dust, sand, or debris that might be blocking the gimbal. If you are currently using an ND filter on the said DJI Drone, please remove it temporarily to confirm whether that affects the gimbal as well. In addition, please also perform a gimbal calibration to see if the issue will still persist. Please keep us posted for further assistance. Thank you.
No crash, no hard landings, nothing of the sort. When it's powered off, the gimbal moves freely, no obvious obstruction of any type. I'm also blown it off with compressed air to help ensure there is no sand/dust and is causing an issue.
I've recalibrated the gimbal multiple times (it does "stutter" when trying to move during that process), but it appears to recalibrate successfully, but the issue still exists.
No ND filters of any sort.
Here is a screen capture of what is happening during flight.
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