fans6a025c92
lvl.1
Flight distance : 341614 ft
United States
Offline
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DJI Tony Posted at 8-19 23:11
Hi, there. We're greatly sorry for the problem you met. Would you please send the faulty battery back to our factory for futher examination? We will try our utmost to help you out.
Here is our repair link for you to check :
https://repair.dji.com/repair/index
Hi there,
I've tried submitting an online form as you have suggested, Tony. I can't get beyond the page to which you sent me that asks me to select my region (North America) and country (United States). When I click submit, it takes me back to the same place. In other words, it keeps asking me to select the same two things, but won't bring up a page that enables me to go any further.
I do have DJI Care Refresh, but I don't think that's appropriate for a situation like this where the battery is bad.
I am getting two error messages:
Battery cell error. Aircraft returning to home automatically (Code: 110024)
Battery cell error. Land aircraft and replace battery promptly (Code 30074)
Thanks,
Monte Olsen |
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