Phantom 4 Pro Battery Error: "Could not authenticate the battery"
558 2 2021-10-11
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fansc9783840
lvl.2
Flight distance : 19049 ft
Mexico
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Hello everyone, a couple of months ago I bought two batteries of the phantom 4 pro. At first both worked correctly but just yesterday I fly with a battery I found an error that says: "Could not authenticate the battery" and therefore does not allow me to fly with this battery. The drone and all the equipment has the latest firmware. How can I solve this error? Thanks in advanced.

2021-10-11
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DJI Natalia
Administrator

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Hi there, I'm sorry to hear about the issue with your drone. Could you show me a screenshot of the error message prompt in your app? At the same time, please PM me the serial number of your battery, I'd like to help you check it. Thanks.
2021-10-11
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