There have been a couple of times when I have experienced video "glitches" in my recently purchased Air2S. The source file (5.4k/30fps/h.265/.mov/10bit dlog) was dowloaded onto a desktop and also a laptop to determine if it may have been the computer’s video card. The issue presents exactly the same on both computers. Is it a drone problem or perhaps a faulty memory card? Screen shots of the two (2) issues are attached along with screen shots taken one (1) frame before the issue occurs for comparison purpose.

Hello there PhantomGaz. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please and kindly please fly your DJI Air 2S to a different location with less interference to see if the issue will still persist and may we know what is the model of the mobile device you are using please? The said DJI drone might have picked up magnetic interference on the ground, and you took off from close to a buildings with rebar concrete metal objects on it. In addition, please make sure that the antennas are pointed toward the aircraft for optimal transmission. Thank you.

DJI Stephen Posted at 3-5 20:44
Hello there PhantomGaz. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please and kindly please fly your DJI Air 2S to a different location with less interference to see if the issue will still persist and may we know what is the model of the mobile device you are using please? The said DJI drone might have picked up magnetic interference on the ground, and you took off from close to a buildings with rebar concrete metal objects on it. In addition, please make sure that the antennas are pointed toward the aircraft for optimal transmission. Thank you.

[view_image]

It's hard to see how any of those three things could have any effect on his video.

Where did that video come from?
Was it from the SD card or somewhere else?

DJI Stephen Posted at 3-5 20:44
Hello there PhantomGaz. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please and kindly please fly your DJI Air 2S to a different location with less interference to see if the issue will still persist and may we know what is the model of the mobile device you are using please? The said DJI drone might have picked up magnetic interference on the ground, and you took off from close to a buildings with rebar concrete metal objects on it. In addition, please make sure that the antennas are pointed toward the aircraft for optimal transmission. Thank you.

[view_image]

Stephen, I use an iPhone 12; the issue has occurred at different locations; the video source and the issue/ glitch originates only from the SD card & not from transmission from drone to remote/iPhone.

Labroides Posted at 3-5 21:35
Where did that video come from?
Was it from the SD card or somewhere else?

SD Card only

Labroides Posted at 3-5 21:30
It's hard to see how any of those three things could have any effect on his video.

I believe you are correct

PhantomGaz Posted at 3-5 22:20
SD Card only

Just to check/eliminate the obvious, ....
Have you tried other cards?
Is the card rated at a suitable speed?

Labroides Posted at 3-5 22:44
Just to check/eliminate the obvious, ....
Have you tried other cards?
Is the card rated at a suitable speed?

Unfortunately I don’t have another SD card; I will buy another. Yes, it meets speed requirements.

Try filming in H264 you find your computer doesn't have the power for h265.   It needs a really new CPU to decode properly.

DAFlys Posted at 3-6 01:07
Try filming in H264 you find your computer doesn't have the power for h265.   It needs a really new CPU to decode properly.

Thanks for your comment. My desktop has a high spec video card, CPU is older. Laptop is older. Not sure if this is relevant but in both computers to edit (Davinci Resolve Studio version) I produce a proxy media file. This file also has exactly the same issue. To restate/clarify, the source file ie copied from SD card has these issue(s).

PhantomGaz Posted at 3-5 22:58
Unfortunately I don’t have another SD card; I will buy another. Yes, it meets speed requirements.

Regardless if it meets speed requirements, there are plenty of counterfeit cards and the speeds mentioned on the box really don't ever meet real world standards.

SanDisk Extreme Pro is the only card I use. Never had one let me down. You just HAVE to make sure you buy it from SanDisk themselves or you will pick up a cheap fake and it will let you down.

https://www.westerndigital.com/e ... #SDSQXCG-032G-GN6MA

CloudVisual Posted at 3-6 11:04
Regardless if it meets speed requirements, there are plenty of counterfeit cards and the speeds mentioned on the box really don't ever meet real world standards.

SanDisk Extreme Pro is the only card I use. Never had one let me down. You just HAVE to make sure you buy it from SanDisk themselves or you will pick up a cheap fake and it will let you down.

SD card was supplied by DJI Authorised Reseller when buying the AIR2S. The card is a SAMSUNG 128 GB EVO Plus U3 V30. Perhaps the card is faulty? I have only used SanDisk with previous DJI drones, and like you, never had an issue.

PhantomGaz Posted at 3-6 12:41
SD card was supplied by DJI Authorised Reseller when buying the AIR2S. The card is a SAMSUNG 128 GB EVO Plus U3 V30. Perhaps the card is faulty? I have only used SanDisk with previous DJI drones, and like you, never had an issue.

That issue will not be due to the SD card, it appears to be an MPEG encoding error, but I cannot offer any reason why it occurs. Try lowering the video down to 4K and see if it re-occurs.

Geebax Posted at 3-6 14:33
That issue will not be due to the SD card, it appears to be an MPEG encoding error, but I cannot offer any reason why it occurs. Try lowering the video down to 4K and see if it re-occurs.

If operating with/ within operating specs, I would be disappointed to have to lower the resolution when recording. BTW… the video was recorded as a .MOV (5.4k/30fps/h.265/.mov/10bit dlog) so don’t understand your reference that it may be a MPEG encoding error or am I missing something here?

PhantomGaz Posted at 3-6 14:52
If operating with/ within operating specs, I would be disappointed to have to lower the resolution when recording. BTW… the video was recorded as a .MOV (5.4k/30fps/h.265/.mov/10bit dlog) so don’t understand your reference that it may be a MPEG encoding error or am I missing something here?

MOV is just an Apple thing, while all the world uses MP4 as a file suffix, Apple just had to be different. However, whether the file is suffixed with MOV, MP4  or MPG, the file encoding is still MPEG type encoding. MPEG stand for Motion Pictures Expert Group, the organisation that developed the coding system.

PhantomGaz Posted at 3-6 02:00
Thanks for your comment. My desktop has a high spec video card, CPU is older. Laptop is older. Not sure if this is relevant but in both computers to edit (Davinci Resolve Studio version) I produce a proxy media file. This file also has exactly the same issue. To restate/clarify, the source file ie copied from SD card has these issue(s).

It usually the CPU that does the rendering.  my 2 year old Mac book Pro doesn't have the feature on the CPU so its terrible,  the work around is to create proxies when editing.  But that takes more time.