Hi,

I'm in desperate need of some help or support. basically I flew just over 24hrs ago and had a fantastic time being my 5th flight (phantom 3 is less then 1 month old bought from brand new). I then went home and charged my battery for my next flight then went out around 18hrs later and when I turnt on my phantom 3 and controller I got the following error message and I cannot re calibrate the phantom at all.

"intensive electromagnetic interference nearby, please make sure no magnets or metal objects are near the compass and keep the aircraft above 1 metre of the ground"


Now my concern is I have flown in the same area twice before and never had any problems, its an open field where im flying with no power lines, radio masts etc and only has three barns (which I was no where near!).


I contacted DJI support and they have told me that the compass is broken and I need to send it back to the store I purchased it from, I cannot think for the life of me though how this could happen as I have never crashed the quad, nor had any hard landings on hard surfaces!


any ideas what could of happened and how I can rectify the problem without sending my phantom back.

are you attempting to take off close to cars?

it wont let you cali your compass at all?

Few questions

1: Does it let you re-calibrate the compass in the location you try and fly? If so, does re-calibration work and is the flight OK?
2: Where do you store the P3. Is it near anything with magnets? Do you transport it in a car and have it near one of the speakers?
3: What do the sensor values look like ( can you screenshot it? )

sploodge no it will not let me re calibrate  the compass at all, i store the phantom in the middle of my room on top of its original box and when i transport it in my car its in the middle of the rear seats (just incase it falls on yhe ground and i can reach back to pick it up) the sensor values all work besides the compass when i checked.

skygod14 like i stated im flying in the middle of a field so no interference. im annoyed to think i have had it less then a month and DJI live support just turn around and say its broke and needs to go back. i have spent over £900 i dont expect that sort of answer

try an Imu calibration, mine showed the same problem

littlejohn Posted at 2015-8-19 23:31
try an Imu calibration, mine showed the same problem

tried that and still nothing, emailed DJI and still waiting for a reply! not a happy bunny no flying for a long time by the looks of things

Deanscott1408 Posted at 2015-8-19 19:05
sploodge no it will not let me re calibrate  the compass at all, i store the phantom in the middle o ...

If you power it on in the middle of your living room ( no props obviously ) take a screenshot of the sensor values and post it here.. Interested to see what they are..

sploodge Posted at 2015-8-21 00:06
If you power it on in the middle of your living room ( no props obviously ) take a screenshot of t ...

im not getting any compass values at all. Im sorry with the lack of photo but for some reason i cant get them to upload to my laptop

So on the sensor screen in the App you have no values for compass?

If thats the case the compass might be damaged or the cable inside managed to come loose..

sploodge Posted at 2015-8-21 00:14
So on the sensor screen in the App you have no values for compass?

If thats the case the compass mi ...

yes im not getting any values at all. i wish i was

Deanscott1408 Posted at 2015-8-21 01:17
yes im not getting any values at all. i wish i was

Does not look good if there are no compass values.. have you had a hard landing? The compass is in one of the legs..

There is a chance it has just become loose from its connector inside?

sploodge Posted at 2015-8-21 01:38
Does not look good if there are no compass values.. have you had a hard landing? The compass is in  ...

yes i know tell me about it, only had the thing less then a month. no hard landings at all by the way. im not taking the thing apart as i dont want to void my warrenty. dont know how long it takes for DJI to answer their bloody emails tho!

I had the same issue. Doing an IMU calibration fixed the problem for me.

I have this same problem. Frustrating for sure. Ive done everything to try and calibrate each item...still safe to fly sometimes works and then I get compass calibration warning in red across top of screen. Seems to be a problem for a lot of us.  How do you get DJI to fix it?

nats Posted at 2015-9-18 04:51
I have this same problem. Frustrating for sure. Ive done everything to try and calibrate each item.. ...

Mine is all packed up and ready to go back to the supplier so I can hopefully get this compass issue fixed following the firmware update. I tried everything (short of replacing the compass) to sort it with no success. DJI support replied once asking for my hidden log file then all went quiet. A very unhappy bunny over the whole issue as you might imagine.