MIC turns off while accessing WAV backup files
1105 4 2023-7-5
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chill85
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United States
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the MIC turns itself off and disconnects from the computer while accessing the backup files. It even does this mid download of the files from the device.
I have tried many different cables

I have tried having them both connected to the receiver

and they still disconnect, constantly making it almost impossible to really access the recordings.

Is anyone else having this issue?


2023-7-5
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DJI Gamora
Administrator

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Hi, chill85. Thank you for reaching out. We'll forward your concern to our relevant team for further checking. We'll let you know once we receive an update.
2023-7-9
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DJI Gamora
Administrator

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Hi, chill85. Thank you for reaching out. We now received feedback from our relevant team, please try the following steps below:

1. Reset the DJI Mic receiver to default settings.
2. Format the DJI Mic transmitter via the DJI Mic receiver.
* Ensure that there is no need to back up the internal data before formatting the internal storage. If the relevant data is needed, please skip this step.
3. Use another USB A to C cable.
4. Disable the disk/security tool software in the computer.
5. Use another computer and see if the issue is resolved.

Please keep us posted. Thank you.
2023-7-12
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djiuser_blkdbDJ8wAmb
lvl.1

Rwanda
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I've also have this problem - it has been happening from new out of the box. I've formatted the drives and used multiple USB cables.
2023-10-5
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robinfw
New

Georgia
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I am having the same problem. Did this get resolved for you?
5-12 00:17
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