Hello All,

I'm in the Dolomites right now and I crashed my Avata yesterday. While flying about 1-2 m above the ground, I did not hit anything, and for unexplained reasons the drone seemed to lose power and crashed into the rocks. I managed to get it back, it wasn't easy but the error is ESC. I looked at the footage and in fact nothing was hit. Do you know what's next with this topic? The trip to the Dolomites was supposed to be a film portfolio where Avata was to be used for many shots, but on the second day there was such a surprise

Hi, borocdsI'm sorry about the experience. We suggest sending the drone to the DJI repair facility for further diagnosis. You may submit a repair request using this link: https://support.dji.com/. The warranty can be applied depending on the outcome of the damage assessment. We appreciate your patience and understanding.