1.04.001 firmware update failed Phantom 3 Pro
Uploading and Loding Picture ...(0/1)
o(^-^)o
geoff.kline
New

United States
Offline

This is for I followed the the update instructions using the SD card method.
The update ran as described for a long time with gimbal movment flashing lights of all colors and gimbal light flashing green and red.  Then rear lights went to blinking yellow, gimbal light went solid red and a solid audio tone.  I let it stay in this state for about 20 minutes not sure if the update was finished.  After looking at some forumes this was a sign of a failed upgrade.
So I powered off checked the logs and sure enogh it idicated failed.  Logs below.

Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.04.0010.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.04.0010.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3X_FW_V01.04.0010.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.



Now every attempt I do to rerun the upgrade it does not go through the 25 minute upgrade process.  It starts the upgrade and within 45 seconds goes straight to the  rear lights went to blinking yellow, gimabl light went solid red and a solid audio tone.  What are next steps anyone know?
2015-9-7
Use props
terrylewis
First Officer
Flight distance : 3517287 ft
  • >>>
United States
Offline

Geoff, There's a detailed upgrade log that is hidden in the MISC\LOG folder (again, it is hidden and you must enable viewing hidden files to see it.) It wil give additional information about the specific module(s) tat s failing. Take a look and post.
2015-9-7
Use props
geoff.kline
New

United States
Offline

Here are the logs.  If i look on the flight App it is reporting the latest 1.4.001 as the firmware version.  Not sure if that normal with a failed upgrade.  

[00014231][01 00] Firmware upgrade finished successfully.
[00014338]Done.

[00014367]Packet [C:\P3X_FW_V01.04.0010.bin] resumed, card sn [0x50ce3539].
[00014401]Packet vlink 01.04.0010 <-> 01.03.0020.
[00014467]Version checking[2]...
[00014533][03 05][00] v34.2.0.8 -> v34.2.0.9 need upgrade.
[00014592][03 06][00] v2.1.6.18 -> v2.3.0.13 need upgrade.
[00014644][04 00][00] v1.36.0.0 -> v1.41.0.0 need upgrade.
[00014691][09 00][00] v1.7.0.3 -> v1.7.0.3
[00014792][11 00][00] v1.6.1.0 -> v1.7.0.0 need upgrade.
[00014885][12 00][00] v1.8.0.0 -> v1.10.0.0 need upgrade.
[00014968][12 01][00] v1.8.0.0 -> v1.10.0.0 need upgrade.
[00015042][12 02][00] v1.8.0.0 -> v1.10.0.0 need upgrade.
[00015135][12 03][00] v1.8.0.0 -> v1.10.0.0 need upgrade.
[00027668][15 00][00] device not detected.
[00027737][17 00][00] v1.1.1.2 -> v1.1.1.7 need upgrade.
[00027867][17 01][00] v1.0.2.4 -> v1.0.2.7 need upgrade.
[00027913][19 00][00] v1.0.8.96 -> v1.0.8.96
[00027943][01 00][05] v1.23.3419 -> v1.23.3419
[00027971][01 01][00] v1.6.2736 -> v1.23.3419 need upgrade
[00040503][08 00][00] device not detected.
[00040533]Done.

[00040563]Firmware upgrading[2]...
[00040705][01 01] Firmware upgrade start...
[00070964][01 01] Firmware upgrade finished successfully.
[00071007][12 00] Firmware upgrade start...
[00135169][12 00] Firmware upgrade finished successfully.
[00135213][12 01] Firmware upgrade start...
[00201586][12 01] Firmware upgrade finished successfully.
[00201630][12 02] Firmware upgrade start...
[00264809][12 02] Firmware upgrade finished successfully.
[00264855][12 03] Firmware upgrade start...
[00332358][12 03] Firmware upgrade finished successfully.
[00332411][17 00] Firmware upgrade start...
[00469100][17 00] Firmware upgrade finished successfully.
[00469140][17 01] Firmware upgrade start...
[00553567][17 01] Firmware upgrade finished successfully.
[00553606][11 00] Firmware upgrade start...
[00603300][11 00] Firmware upgrade finished successfully.
[00603343][03 05] Firmware upgrade start...
[00677425][03 05] Firmware upgrade finished successfully.
[00677652][03 06] Firmware upgrade start...
[00994583][03 06] Firmware upgrade finished successfully.
[00994648][04 00] Firmware upgrade start...
[01052257][04 00] Firmware upgrade finished successfully.
[01052288]Done.

[01052320]Version checking[3]...
[01052390][03 05][05] v34.2.0.9 -> v34.2.0.9
[01052471][03 06][05] v2.3.0.13 -> v2.3.0.13
[01052505][04 00][05] v1.41.0.0 -> v1.41.0.0
[01052550][09 00][00] v1.7.0.3 -> v1.7.0.3
[01052650][11 00][05] v1.7.0.0 -> v1.7.0.0
[01052724][12 00][05] v1.10.0.0 -> v1.10.0.0
[01052805][12 01][05] v1.10.0.0 -> v1.10.0.0
[01052904][12 02][05] v1.10.0.0 -> v1.10.0.0
[01052979][12 03][05] v1.10.0.0 -> v1.10.0.0
[01065513][15 00][00] device not detected.
[01065600][17 00][05] v1.1.1.7 -> v1.1.1.7
[01065720][17 01][05] v1.0.2.7 -> v1.0.2.7
[01065771][19 00][00] v1.0.8.96 -> v1.0.8.96
[01065802][01 00][05] v1.23.3419 -> v1.23.3419
[01065834][01 01][05] v1.23.3419 -> v1.23.3419
[01078364][08 00][00] device not detected.
[01078397]Packet upgrade failed at version checking.



[00015472]========== remo-con disconnect. boot(15) ============
[00015580]Packet [C:\P3X_FW_V01.04.0010.bin] detected, card sn [0x50ce3539].
[00015682]Packet upgrade start...

[00015832]Packet checking...
[00015934]Packet vlink 01.04.0010 <-> 01.03.0020.
[00016036]Done.

[00016093]Version checking[1]...
[00016163][03 05][00] v34.2.0.9 -> v34.2.0.9
[00016227][03 06][00] v2.3.0.13 -> v2.3.0.13
[00016265][04 00][00] v1.41.0.0 -> v1.41.0.0
[00016312][09 00][00] v1.7.0.3 -> v1.7.0.3
[00016442][11 00][00] v1.7.0.0 -> v1.7.0.0
[00016516][12 00][00] v1.10.0.0 -> v1.10.0.0
[00016607][12 01][00] v1.10.0.0 -> v1.10.0.0
[00016682][12 02][00] v1.10.0.0 -> v1.10.0.0
[00016756][12 03][00] v1.10.0.0 -> v1.10.0.0
[00029286][15 00][00] device not detected.
[00029352][17 00][00] v1.1.1.7 -> v1.1.1.7
[00029452][17 01][00] v1.0.2.7 -> v1.0.2.7
[00029491][19 00][00] v1.0.8.96 -> v1.0.8.96
[00029614][01 00][00] v1.23.3419 -> v1.23.3419
[00029645][01 01][00] v1.23.3419 -> v1.23.3419
[00042177][08 00][00] device not detected.
[00042208]Packet upgrade failed at version checking.



[00014612]========== remo-con disconnect. boot(15) ============
[00014650]Packet [C:\P3X_FW_V01.04.0010.bin] detected, card sn [0x50ce3539].
[00014681]Packet upgrade start...

[00014717]Packet checking...
[00014752]Packet vlink 01.04.0010 <-> 01.03.0020.
[00014815]Done.

[00014848]Version checking[1]...
[00014912][03 05][00] v34.2.0.9 -> v34.2.0.9
[00014987][03 06][00] v2.3.0.13 -> v2.3.0.13
[00015026][04 00][00] v1.41.0.0 -> v1.41.0.0
[00015081][09 00][00] v1.7.0.3 -> v1.7.0.3
[00015167][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015244][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015333][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015406][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015506][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028037][15 00][00] device not detected.
[00028096][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028196][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028262][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028295][01 00][00] v1.23.3419 -> v1.23.3419
[00028333][01 01][00] v1.23.3419 -> v1.23.3419
[00040867][08 00][00] device not detected.
[00040900]Packet upgrade failed at version checking.



[00014469]========== remo-con disconnect. boot(15) ============
[00014500]Packet [C:\P3X_FW_V01.04.0010.bin] detected, card sn [0x50ce3539].
[00014531]Packet upgrade start...

[00014568]Packet checking...
[00014599]Packet vlink 01.04.0010 <-> 01.03.0020.
[00014670]Done.

[00014698]Version checking[1]...
[00014768][03 05][00] v34.2.0.9 -> v34.2.0.9
[00014828][03 06][00] v2.3.0.13 -> v2.3.0.13
[00014869][04 00][00] v1.41.0.0 -> v1.41.0.0
[00014917][09 00][00] v1.7.0.3 -> v1.7.0.3
[00015028][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015097][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015177][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015261][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015396][12 03][00] v1.10.0.0 -> v1.10.0.0
[00027930][15 00][00] device not detected.
[00028020][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028139][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028198][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028237][01 00][00] v1.23.3419 -> v1.23.3419
[00028272][01 01][00] v1.23.3419 -> v1.23.3419
[00040810][08 00][00] device not detected.
[00040845]Packet upgrade failed at version checking.



[00014721]========== 2015.09.07 10:04:23. boot(15) ============
[00014755]Packet [C:\P3X_FW_V01.04.0010.bin] detected, card sn [0x50ce3539].
[00014788]Packet upgrade start...

[00014828]Packet checking...
[00014862]Packet vlink 01.04.0010 <-> 01.03.0020.
[00014928]Done.

[00014961]Version checking[1]...
[00015035][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015089][03 06][00] v2.3.0.13 -> v2.3.0.13
[00015130][04 00][00] v1.41.0.0 -> v1.41.0.0
[00015183][09 00][00] v1.7.0.3 -> v1.7.0.3
[00015291][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015364][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015446][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015542][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015623][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028157][15 00][00] device not detected.
[00028240][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028343][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028403][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028437][01 00][00] v1.23.3419 -> v1.23.3419
[00028473][01 01][00] v1.23.3419 -> v1.23.3419
[00041005][08 00][00] device not detected.
[00041041]Packet upgrade failed at version checking.



[00014492]========== remo-con disconnect. boot(15) ============
[00014530]Packet [C:\P3X_FW_V01.04.0010.bin] detected, card sn [0x50ce3539].
[00014565]Packet upgrade start...

[00014612]Packet checking...
[00014650]Packet vlink 01.04.0010 <-> 01.03.0020.
[00014717]Done.

[00014753]Version checking[1]...
[00014820][03 05][00] v34.2.0.9 -> v34.2.0.9
[00014879][03 06][00] v2.3.0.13 -> v2.3.0.13
[00014924][04 00][00] v1.41.0.0 -> v1.41.0.0
[00014990][09 00][00] v1.7.0.3 -> v1.7.0.3
[00015179][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015249][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015341][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015414][12 02][00] v1.10.0.0 -> v1.10.0.0
[00015494][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028033][15 00][00] device not detected.
[00028104][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028235][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028292][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028331][01 00][00] v1.23.3419 -> v1.23.3419
[00028368][01 01][00] v1.23.3419 -> v1.23.3419
[00040904][08 00][00] device not detected.
[00040940]Packet upgrade failed at version checking.
2015-9-7
Use props
terrylewis
First Officer
Flight distance : 3517287 ft
  • >>>
United States
Offline

Device [15 00] is the Camera Air Encoder; device [08 00] is the Air End USB and the upgrade didn't see it from the initial upgrade onward. You do have everything else shutdown (RC, Tablet/Smartphone) correct?
2015-9-7
Use props
geoff.kline
New

United States
Offline

Correct nothing was connected or powered on during the upgrade.  
Could it be a loose cable?  I looked at all the external cable connections and they look solid.
2015-9-7
Use props
terrylewis
First Officer
Flight distance : 3517287 ft
  • >>>
United States
Offline

In previous upgrades, turning off the P3 and allowing it to cool down, formatting the SD card on the P3 and starting again from scratch sometimes worked.

Sploodge has created a consolidated App Support Thread, I have not yet reviewed for similar postings, you may want to review the issues and suggestions there:

http://forum.dji.com/forum.php?m ... 1&fromuid=44480

I'll continue to look for these specific failures...
2015-9-7
Use props
hundleton1
First Officer
Flight distance : 2741657 ft
  • >>>
United Kingdom
Offline

Have a try the troubleshooting in the below but with Air encoder error its likely go to go into DJI

http://www.rcgroups.com/forums/showthread.php?t=2420104
2015-9-7
Use props
terrylewis
First Officer
Flight distance : 3517287 ft
  • >>>
United States
Offline

Also
http://forum.dji.com/thread-13199-1-1.html
2015-9-7
Use props
geoff.kline
New

United States
Offline

Oh no.  So what you are saying is the camera very well maybe defective and I have to get it repaired or a a new aircraft via warranty?  This aircraft is just 3 weeks old and has not even had a hard landing.  It has been operating perfectly for the 3 weeks I've owned it.  What is best course of action, new aircraft via warranty or attempt repair?  I'm new to DJI so any advice would be much appreciated.
2015-9-7
Use props
terrylewis
First Officer
Flight distance : 3517287 ft
  • >>>
United States
Offline

Maybe defective....   
Bummer!  Tahoe_Ed posted in the above thread: " Please check your connections on the camera to the craft.  Then try again with a freshly formatted SD card and the bin file loaded." Try formatting the SD Card on the P3, vice a workstation/laptop. And grab a fresh copy of the download just in case... Then try one more update...
2015-9-7
Use props
geoff.kline
New

United States
Offline

Ok great news following advanced troubleshooting did the trick for the aircraft.  It seemed that removing the battery for 10 minutes and then the upgrade ran as expected!!!  Thanks TerryLewis and Tahoe!!!
http://www.rcgroups.com/forums/showthread.php?t=2420104

Now the controller firmware will not upgrade.  I never see the blue light it just goes from red to green.  If I open the app it says the controller needs to be upgraded.  BUt if I look at the output of the log it states the firmware on the card is up to date or older so aborting the attempt???  So is the controller up to date or not updating at all?

==========2015.09.07 12:44:00==========
Packet: /mnt/usb/P3X_FW_V01.04.0010.bin,
Result: Abort
The firmware on the SD card is identical to or older than the current firmware on the remote controller.
2015-9-7
Use props
hundleton1
First Officer
Flight distance : 2741657 ft
  • >>>
United Kingdom
Offline

geoff.kline Posted at 2015-9-7 20:56
Ok great news following advanced troubleshooting did the trick for the aircraft.  It seemed that rem ...

Your good if you get that message

Glad your sorted
2015-9-7
Use props
lokesh.sadasiva
New
Flight distance : 417110 ft
  • >>>
India
Offline

RC not getting updated to version v1.4.0010
2015-9-7
Use props
lokesh.sadasiva
New
Flight distance : 417110 ft
  • >>>
India
Offline

If anyone finds a way please do mail me details about it thanks
2015-9-7
Use props
terrylewis
First Officer
Flight distance : 3517287 ft
  • >>>
United States
Offline

lokesh.sadasiva Posted at 2015-9-8 04:02
RC not getting updated to version v1.4.0010

Lokesh,
   The latest firmware does not update the RC. So the most current RC firmware is 1.3.20.
2015-9-7
Use props
lokesh.sadasiva
New
Flight distance : 417110 ft
  • >>>
India
Offline

Quote: lokesh.sadasiva Posted at 2015-9-8 04:02 RC not getting updated to version v1.4.0010  Lokesh,    The latest firmware does not update the RC. So the most current RC firmware is 1.3.20.
2015-9-8
Use props
gHiDoRa
lvl.1

United States
Offline

what is yr current firmware version right now?
2015-9-8
Use props
stevensredmond
lvl.1
Flight distance : 8045 ft
Cyprus
Offline

geoff.kline Posted at 2015-9-7 20:40
Here are the logs.  If i look on the flight App it is reporting the latest 1.4.001 as the firmware v ...

I have had trouble trying to upgrade to 1.04. First attempt there were all sorts of flashing lights going on and the beeps were like an echo. Left it for about 35 minutes then turned it off. Tried again after everything had cooled down. Re installed the firmware onto the card and turned it on. No update beeps of any kind. Left it again for some time and nothing. Formatted the card, reinstalled the firmware. Same again no update beeps. Put the card into the PC and it had installed the DCIM folder, the Misc folder plus a log and a Txt folder. The log folder only showed the update 1.03 that I installed about 5 weeks ago. No mention of 1.04 at all. Tried 2 other SD cards and the results were the same, no mention of 1.04 except on the extracted firmware. How do I read the hidden log files that I have opened
2015-9-9
Use props
stevensredmond
lvl.1
Flight distance : 8045 ft
Cyprus
Offline

lokesh.sadasiva Posted at 2015-9-7 23:02
RC not getting updated to version v1.4.0010

There isnt an 1.04 update for the remote. Just run on 1.03
2015-9-9
Use props
stevensredmond
lvl.1
Flight distance : 8045 ft
Cyprus
Offline

lokesh.sadasiva Posted at 2015-9-7 23:02
RC not getting updated to version v1.4.0010

There isnt an 1.04 update for the remote. Just run on 1.03
2015-9-9
Use props
justforjoder
lvl.2
Flight distance : 38671 ft
  • >>>
Guatemala
Offline

I got the same error, the solution is to Keep out the battery for ten minutes? And then re try?
2015-9-11
Use props
rizal
lvl.1

Indonesia
Offline

so am i, the problem is exactly same with geoff.kline
[00040503][08 00][00] device not detected.  <---- !!!
its happend after to trying upgrade firmware v1.4.0010
i try to find solution from internet ... but the problem still not solve
please lets me know if someone have solution.
DJI hallo ...  ? any body there ?
2015-9-16
Use props
achmad_ariefian
New

Indonesia
Offline

rizal Posted at 2015-9-17 02:51
so am i, the problem is exactly same with geoff.kline
[00040503][08 00][00] device not detected.

Rizal do you finally solve your problem? I have the same issue, even after upgraging to firmware 1.5 still doesn't work and had the no signal issue (blank screen).
2015-12-2
Use props
rustya31
New

United States
Offline

I'm having the same problem as rizal and achmad_ariefian. Any progress? My log:

[00015146]========== remo-con disconnect. boot(15) ============
[00015184]Packet [C:\P3X_FW_V01.05.0030.bin] detected, card sn [0x28508ba1].
[00015230]Packet upgrade start...

[00015276]Packet checking...
[00015312]Packet vlink 01.05.0030 <-> 01.04.0010.
[00015351]Record vlink 01.03.0020 <-> 01.01.0009 (flow = 0).
[00015389]Done.

[00015436]Version checking[1]...
[00015501][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015563][03 06][00] v2.4.0.5 -> v2.4.0.5
[00015610][04 00][00] v1.41.0.0 -> v1.41.0.0
[00015721][11 00][00] v1.7.0.0 -> v1.7.0.0
[00015790][12 00][00] v1.10.0.0 -> v1.10.0.0
[00015890][12 01][00] v1.10.0.0 -> v1.10.0.0
[00015964][12 02][00] v1.10.0.0 -> v1.10.0.0
[00016034][12 03][00] v1.10.0.0 -> v1.10.0.0
[00028576][15 00][00] device not detected.
[00028650][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028766][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028830][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028868][01 00][00] v1.26.4315 -> v1.26.4315
[00028906][01 01][00] v1.26.4315 -> v1.26.4315
[00041460][08 00][00] device not detected.
[00041531][09 00][00] v2.13.0.0 -> v2.13.0.0
[00041573]Packet upgrade failed at version checking.
2015-12-10
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

You have the correct firmware for your Phantom3 Pro, can you please reformat the SD card and download the file again.
The process takes up to 25 minutes or so, when you power up the Phantom with the freshly downloaded firmware let it sit for 25 minutes. If it doesn't update , then remove the SD card and copy the log and post it again.
2015-12-10
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules