Camera option unavailable in the DJIGO app.
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dg_castro
lvl.1
Brazil
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I need help, please.

My Drone is a Phantom 3 Advanced.

The camera option no longer appears for connection in the DJI GO app.


DESCRIPTION OF THE ORIGIN OF THE DEFECT:

"The radio control on my Phantom 3 Advanced drone stopped connecting to the DJI GO software on my cell phone.


I did a normal flight, used a battery, turned off the drone, changed the battery and then it didn't connect anymore.


Drone turned on, radio control turned on and DJIGO software connected, but it reported that the Drone was disconnected.


I saw a procedure on the internet to press the "Linking RC" button in the DJI GO software and then a reset button on the drone, but it didn't work, and worse, after that, the DJI GO software doesn't even connect to the radio control anymore.


After the above procedure, the software on the cell phone no longer enabled the option to connect to the radio control, as shown in the attached image."







As it appears for my drone model.

As it appears for my drone model.

If you choose another Drone model, the camera option appears.

If you choose another Drone model, the camera option appears.
1-10 06:53
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Phantom 3 Series and its accessories starting on January 5, 2023. We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided. Thank you for your understanding.
1-11 00:58
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