DJI Tony
Administrator
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Hi there. Sorry about the trouble. Please try the following procedures below. ( Feel free to skip some steps if they have been already done.)
1. Check whether the gimbal is in Follow mode.
2. If the gimbal is skewed after a collision, please send the aircraft back to DJI for diagnosis.
3. If the camera screen is skewed, please check whether the image transmission and the original footage are both skewed. If so, the issue may be caused by the abnormal horizontal angle of the gimbal. Please follow the troubleshooting steps listed below:
a. First check the wind velocity in the flight environment: The stabilization effect will be affected by strong wind. We recommend flying to a different environment or waiting for some time before taking off again.
b. If the control stick is pushed with too much force, the aircraft speed will be high, which reduces the stabilization effect. It is recommended to push the control stick gently.
c. Please check whether the propellers are damaged or deformed. If there is any damage and deformation, it is recommended to replace the propellers. Verify that the two propellers on the same motor have the same batch number. Please use two propellers with the same batch number.
d. Ensure that the aircraft is not in S mode when flying.
e. Remove the microSD card from the aircraft. Place the aircraft on a leveled surface and restart it.
f. Please try with gimbal calibration, resetting gimbal parameters, and IMU calibration.
g. Use the DJI Assistant 2 to update the firmware. If it is already updated, please refresh the firmware. You can download the software to your computer here: https://www.dji.com/downloads/so ... sumer-drones-series
I hope this helps. Please keep us posted. |
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