I had a defect, a problem with the main camera. I sent it to the seller, and he sent it for a replacement. In your personal account there is a mark for the old drone.
On April 30th I received a new drone and activated it. Today, May 1, I wanted to purchase “DJI Care Refresh”, but on the contrary of the new drone I received the following message “Unable to purchase DJI Care”
I am in Kazakhstan.

My Drones:

My Drones

Bad Drone

Bad Drone

New Drone

New Drone

Hi there, could you please provide us with the serial number for further checking? You can send it to me via PM.