Hi,
I am a P3S and an OSMO owner and i have disappointed to find out that when we got our OSMO that the gimbal was faulty and shakey etc which a lot of people have mentioned.

That being said, i logged a service call with DJI (as i purchased through DJI this was the way of claiming warranty).


Within 2 hours i had a email back asking for a video of the "shakey"ness..i sent a youtube video and within a few more hours had an return form sent along with the approval to have this replaced.


I had to send it back, and have just received the replacement.  However to my joy i had a "complete" replacement even though i only sent the osmo unit (no battery, no phone holders etc)

I see a lot of bashing and complaining around DJI's service on these and other forums and feel that when good service is done, it should be promoted.

Whilst it was disappointing to have a faulty OSMO on arrival, i can not put an issue in the responsiveness and resolution to this.  

Appreciate the quick turn around time (especially considering its christmas) to australia DJI.

I have tested my osmo now and its smooth as silk.  Im very happy.

thanks for your positive feedback here! we appreciate your support!

you are welcome Tim.
I hope the good service continues and we see less of the negative posts and only on exception rather than the norm.

Please feel free to send over a P3A though to resolve my signal issues with my P3S

At least you had a good experience! Stuck in Asia on holiday, I am being left in the rain with a faulty drone: http://forum.dji.com/thread-37786-1-1.html