fanscd32a7ab
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I'm glad I joined this forum, because I thought I was alone with this.
I bought my P4 in October (the 17th) with three batteries and the charging hub. I've made 11 flights with no problems whatsoever. The last flight before yesterday was March 29.
I'd left the batteries on "Storage" in the hub since my last flight. Yesterday evening, I grabbed the P4 and the batteries. A quick push of each button showed no sign of life at all. That's not what is supposed to happen on "Storage". I plugged in the three batteries and it saw two, but the other LED stayed red.
Then, it lit the LED around the pushbutton and blinked the 1st LED for about 5 seconds, then all dark. After 15-20 seconds, it repeats. It does the same for all 3 (x $169!) batteries and none gain any charge.
I disconnected the hub and connected each battery singly...same pattern. I went out to my car and plugged in my (official DJI) mobile charger...same pattern.
So, I called "support". I am really incensed at the treatment I got. I quickly described my problem and he interrupted me to ask "When did you buy it". I looked it up and it was Oct 17. "When was it delivered...exactly?" Now it was clear that he was trying to get out of the warranty not provide any kind of support or troubleshooting. He told me that the battery and charger were out of warranty (6 months). He suggested I buy a new charger. I told him I have a mobile charger and he said "You have to use DJI brand!" I informed him that EVERYTHING in my kit was DJI OEM. He made the same comment about the batteries when I started the call ("where did you buy them"...with YOUR bundle!).
There was NEVER any "support". He couldn't tell me what the flashing pattern meant, offered no troubleshooting suggestions, and was truly worthless. He was more interested in ensuring I knew that I was 30 days 4 hours and 6 seconds out of warranty.
So...I apparently have $507 worth of 7 month old failed batteries and DJI will do nothing. I am outraged...I have over $2k in this and haven't even had it 8 months. And when I spend that, I expect some actual support, not a lecture to buy DJI and a clear primary purpose to avoid warranty claims rather than help the customers.
GOOD technology companies would have jumped on this and solved it. Very disappointed in DJI. |
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