Just brought DJI Osmo, then I try to connect to its WI- FI trying to activate OSMO. First trying on IOS device then it said Activation Failed. Try more than 10 times on many different device. (iPhone, iPad) Later, Trying on Samsung Galaxy Note 5, it comes up with the same Message Active Failed( ServerNoAvailableDevices). Then, I try on many different android/IOS devices, still got the same results. Note, I change my different account 4 account still gotting the same account. Any clues what happen here? Thanks for your help!

Is it problems from DJI Server ?

You may have a DJI test Osmo

Hi,
Sorry about this issue!
Please return this Osmo for an exchange. Just as the warning says: it's an invalid device.

OSMOS SUCKS Posted at 2016-4-15 09:13
YEA I HAVE SAME PROBLEM YOU SUCK DJI

I'm sorry!
But, could you please give us more details about your trouble with the OSMO so that we can help to figure out?
For any issue, we'd like to help our users to the most, please don't worry!

I have the exact same problem. I have tried to register using both Android and iOS devices. No issues with the wifi connectivity, and switching back and forth between Osmo and my home network. But I am always getting an "invalid device" error message, telling me to contact DJI support.

I have emailed DJI Support, several times, and have included what I believe to be the serial # of my Osmo. Thus far I have never received a response. In my case, the device has been previously registered, and I suspect that as a result the serial # shows up on the server as already used. But that's just my theory. Some actual support from DJI "Support" would help a lot. I need a working device by this coming Wednesday, or I will return it.

JIm

jblackledge Posted at 2016-4-16 23:53
I have the exact same problem. I have tried to register using both Android and iOS devices. No issue ...

Hi, Jim
The Osmo can only be activated once officially. If you've registered once, I'm afraid you can't activate it again, normally, it would not pop up the activation warning to the users again if the activation has been done.
What's the exact problem of your Osmo now? Please tell us more details about the trouble you have on your Osmo so that we can help.
Thanks for your cooperation!

I have the same issue. How can I be sold an invalid device? I purchased my Osmo from your online store from Australia. Nothing I do will activate this camera. It appears a common problem. Please advise or will it be more silence. Not impressed. My email mikesoffice@spydermates.com

mikesoffice@spy Posted at 2016-4-20 10:11
I have the same issue. How can I be sold an invalid device? I purchased my Osmo from your online sto ...

Hi,
Sorry for the trouble!
May I know when you purchased the Osmo?
Have you followed the activation procedures correctly?
Normally, when the first time you connect the Osmo to your mobile device, the DJI GO App will pop up an activation warning, and you just need to follow the pop-on instruction to finish the whole processes. If you can't even get the activation warning, please change to another mobile device from iOS to Android or from Android to iOS.

Here are the activation tutorial for your reference, please try again, if you still can't figure out the issue, please contact me anytime for further help.

My purchase date was the first of 1st Feb 2016. I appreciate the video, but I've done that a dozen times over the last couple of months. The constant is it keeps telling me I have an 'Invalid Device'. I've follow the instructions, it still tells me I have an invalid device. I can't further the process if it won't allow it. I'm not the only one that has this problem. A solution please, why is it doing this, it should be simple.

mikesoffice@spy Posted at 2016-4-20 12:16
My purchase date was the first of 1st Feb 2016. I appreciate the video, but I've done that a dozen t ...

Hi,
If you've never got to activate your Osmo successfully, and the result is always "Invalid Device", please return this unit to our factory. It's because the Osmo hasn't been registered with a S/N, it can only be done by returning it to our factory. It may be just a test unit which was flowed into market accidentally.
Thanks for your cooperation!

DJI-Adela Posted at 2016-4-20 14:32
Hi,
If you've never got to activate your Osmo successfully, and the result is always "Invalid Devic ...

I would request you facilitate an exchange with a local dealer in Australia closest to the town Mooloolah Queensland OR just send me a replacement unit straight away. This has happened through no fault of mine. It is disappointing you distributed dud devices to customers as I'm not the only one. The current unit is useless in its current state. I'd like to think these option better than just tell me to return it.

This has been been a major inconvenience to me. Please resolve this as quickly as you took my money on purchase. Secondly, I purchased just about every single accessory to go with this OSMO device. What good are they to be now?

Returning the unit to the DJI Online Store would be problematic. I don't want to get into a situation where by I send it back and nobody acknowledges it's return. Who do I send it to? What is your address?

A bit of customer service would be appreciated, not what suits DJI best. Please feel free to contact me, actually I'd prefer it  +61 400 487 016

Regards

mikesoffice@spy Posted at 2016-4-21 13:50
I would request you facilitate an exchange with a local dealer in Australia closest to the town Mo ...

Hello!
Since you're based on Australia, please contact our HQ at support@dji.com directly for further help. Our relevant representative will help to deal with your case ASAP in a reasonable way.

If you need any other help, please let me know.

Great, you just fluffed me off to another department. Here's a thought, you're the company, you liaise with your counterpart in Australia to assist me, instead of me going through this whole thing again with another dept. You are incredible, I buy a dud device and above it the extant of your assistance. Now will come the silence I'm sure, you guys really are bad at what you do.

mikesoffice@spy Posted at 2016-4-22 10:11
Great, you just fluffed me off to another department. Here's a thought, you're the company, you liai ...

Hey,
We're all trying to provide the best service for our customers, even though we work in different way. I'm sorry I am limited to process further for you, if you wanna get further help, please contact our specialists as my suggestion.
Please don't worry, our relevant representative will try their best to help you out.
If there's anything I can do for you, please let me know.

DJI-Adela Posted at 2016-4-24 13:23
Hey,
We're all trying to provide the best service for our customers, even though we work in differ ...

I have since done exactly as you suggested. The result 'zero'. More emails telling me to contact another dept. Why is this so hard

mikesoffice@spy Posted at 2016-5-17 07:33
I have since done exactly as you suggested. The result 'zero'. More emails telling me to contact a ...

Have you got a Ticket No. or RMA No.?
Please keep me informed about the process and tell me your Ticket No. so that I can help to follow up.

Wait for your reply.

I bought an Osmo in January for a job in Mongolia. It worked for 30 mins and the gimbal stopped working. I had to send it back to the Netherlands at a cost of 45 euros. DJI sent me a new Osmo and I have not been able to activate it. I have had the same problem as everyone on this page is talking about. Activation Failed. Invalid Device Please try again. I have talked to DJI USA at least 6 times and no one can help. They all suggest I use a different device, follow the setup instructions etc etc. I am now going to have to send it back to the Netherlands at a cost of another 45 euros... and miss out using it for another job. Outrageous. It seems that many people are having the same problem. What´s the deal????

When dealing with activation, it's best to try the following ahead of time:

-If you are a first time user, please create a DJI Account prior to activating the aircraft.
-Use an email that has a common domain (gmail, yahoo, etc.). Custom email domains tend to fail more often.
-Ensure that your home WiFi is stable enough to continue the activation process.

If you have done this along with the steps in the Activation Tutorial video and still cannot activate after multiple attempts, then it would be best to send the device back for return, exchange or RMA (if passed the return/exchange period).

I'm sorry to say your suggestion is almost useless. I'm sure everyone who has activation problem would have check their wifi again and again, watched every video instructions available, and in my case, tried use different email, as well, and repeat again and again.

If they received consistent "Invalid Device" error message, just admit it. Someone in DJI has messed up. Just tell your customers to return the unit for exchange/repair, instead of blaming on your customers, send them around and around to different departments.

DJI should offer to replace the faulty unit, perhaps compensate the return shipping, simple as that.

daniellee@shaw. Posted at 2016-5-21 01:06
I'm sorry to say your suggestion is almost useless. I'm sure everyone who has activation problem wou ...

I agree with you. I´ve wasted hours doing all this. If Jamie had read my message, it says that this is the second Osmo I have had...this last one a replacement for the first one that didn´t work.

DJI-Jamie Posted at 2016-5-20 23:34
When dealing with activation, it's best to try the following ahead of time:

-If you are a first tim ...

Jamie, I have already done all of this multiple times. I am not a first time user. I have an Inspire, a Phantom 4 and this is the 2nd Osmo. I have tried several different emails. My WiFi is fine.
Will DJI pay for the return? I´d like to get my money back. I do not want this Unit. It´s given me too much trouble and wasted too much of my time. Very disappointing.

DJI-Jamie Posted at 2016-5-20 23:34
When dealing with activation, it's best to try the following ahead of time:

-If you are a first tim ...

DJI Customer Service,
Please would you either send me another Osmo within the next couple of days so that I do not have to send the Invalid one I was sent back at my expense. Or alternately, give me a refund for the Osmo and all the accessories and extra batteries I bought for it as they are useless to me without a functioning Osmo. This includes a car mount and Osmo case. I don't think this is an unreasonable request to make!

kirstenscully Posted at 2016-5-22 15:50
DJI Customer Service,
Please would you either send me another Osmo within the next couple of days  ...

Hello.
If you're based on UK, please contact support.eu@dji.com for further help or you can contact your dealer firstly for assistance. Our coworkers will help you to get another replacement in this case.
All of the returning policy will be informed in the email.

Thanks for your cooperation.

I would like to let everyone know just how badly DJI has let me down with an issue that has been ongoing with the them every since the Osmo came out. The first Osmo I had, broke after 30 mins usage. I ordered straight off the website and it took over a month to arrive. The replacement came with an Invalid Device message. After hours on the phone to DJI, unanswered emails and no solution, I found out about everyone else having the same problem via this forum. DJI has not yet admitted they have sent out a bunch of dud Osmos. I asked for a refund from them and they have flatly refused. I had to purchase another one in order to fulfill a promise to a client that it would be filmed with a gimbal. I have had a lot of "sorry" messages and "we are doing our best to help you" but they have done nothing. If there were a competitive alternative I would drop all my DJI equipment in a flash...Customer Service is the worst.

Are the devices or serials region locked?  I just received an Osmo I purchased off 3rd party seller on Amazon UK FBA and it will not activate.

thefurmanuk Posted at 2016-9-8 23:14
Are the devices or serials region locked?  I just received an Osmo I purchased off 3rd party seller  ...

You should have no issues activating, you can contact support and they can walk you through it.
UNITED KINGDOM
+44 2078621722
Mon-Fri 9:00AM - 6:00PM (GMT+0)

Hi,

I'm having the same issue, when I try to activate it it will give me an error: ACTIVATION FAILED (LOCAL MCFAIL). I tried on a Samsung Galaxy S6 Edge and on my Ipad Mini 4, same issue.

Robin UAV Posted at 2016-12-4 06:46
Hi,

I'm having the same issue, when I try to activate it it will give me an error: ACTIVATION FAILED (LOCAL MCFAIL). I tried on a Samsung Galaxy S6 Edge and on my Ipad Mini 4, same issue.

I'm sorry to say that you need to send in the device for an exchange. A patch of Osmos has bad SN and can't be activated.

Hi Thor.

I just received an email that I should receive an UPS shipping notice soon to send it over to you guys.
So it's all good, by the way fantastic service DJI, I'm impressed, back in the old days it was awful but now it's great! Glad to see where DJI is heading, keep up the good job!