On sunday the 10th, my P3P was bricked by the latest attempt to update the software. To be more specific, it corrupted the video out module. "No controlers were on or harmed in the update of this phantom!".... Yes, I did follow all of the specific directions. I always go through the same routine. Formatted card, controller NOT on, fresh battery...and so on. I've updated before and have never had issues.
Sunday 10th - bricked! Emailed DJI North America Customer Support (sent them what had happened and my hidden log file).
Monday 11th - had a reply with a RMA and that it was a "hardware issue".
Tuesday 12th - I sent the P3P first thing in the morning to California.
Tuesday 12th afternoon - received via email a free shipping label. HAHA! Too late! Not their fault.
Wednesday 13th (today) - P3P received in California.
Thursday 14th - Repair cost assessed and quoted - Free of charge
Thursday 14th - Repaired and tested
Friday 15th - Shipped via FEDEX to owner
Friday 22nd - P3P received. Unboxed, tested and working! (invoice for replacement of gimbal and camera free of charge)
Not too bad - repaired and turned around in less than a week! I've read some horror stories on here about the customer service. I think a big factor is many people hit any company's forum when there's a problem (although I notice a lot of positive posts on this forum). Also, not sure if it helped, but I was as thorough and specific as possible when I contacted DJI support. I had already read on the forums about the hidden log file, so I included it with my first email so I wouldn't have to wait a day just to have the service rep ask for it. It's probably better than "Dear DJI, my drone isn't working".
DJI included a repairwork invoice. Turned out they replaced the gimbal and camera. I guess the [08 00] and [15 00] corrupts the actual hardware. Did a quick flight test in the back yard after having to re-sync the RC. So far so good. I'll have to do a longer flight test tomorrow just to make sure there are no other issues.
Thanks DJI and the forum support. That's the fasted service I have received outside of having a local repair shop. Hope the rest of you get the same service if you ever need it.
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