Hi!

I bought the phantom 3 pro brand new here in my country last June 10. Had 2 flights with 3-5  mins each. Today while inspecting my Phantom, I noticed a long crack on my motor mount. It never crashed/ fell down or anything. I had the phantom 2 and had no problem like this.

Hope you can reply and address my problem swiftly. Thank you.

Hello josedeguzmanjr, could you please post a pic of this crack? Thanks.

DJI-Paladin Posted at 2016-6-16 09:40
Hello josedeguzmanjr, could you please post a pic of this crack? Thanks.

Here is the motor mount crack

https://forum22.djicdn.com/data/attachment/forum/file:///Users/macbookpro/Desktop/IMG_2966.jpg

josedeguzmanjr@ Posted at 2016-6-16 09:57

Sorry for your issue.I'd suggest you to get in touch with our tech support via support@dji.com or http://www.dji.com/cn/support/product/phantom-3-pro and send the drone to our service center for reparing.

DJI-Paladin Posted at 2016-6-16 09:58
Sorry for your issue.I'd suggest you to get in touch with our tech support via  or http://www.dji.c ...

For repair? This is just 6 days old with not more that 20 mins of flight
? Isn't it covered for replacement? And how long will I wait? This is not the users fault! This a manufacturers fault!

josedeguzmanjr@ Posted at 2016-6-16 11:29
For repair? This is just 6 days old with not more that 20 mins of flight
? Isn't it covered for re ...

If it is only 6 days old without crash or damage, it can be replaced. For more details of our after-sales policy, please read it here:
http://www.dji.com/service

Yup read it already and that is why I am asking why would you answer that it is for repair and not for replacement.

josedeguzmanjr@ Posted at 2016-6-16 11:43
Yup read it already and that is why I am asking why would you answer that it is for repair and not f ...

Sorry for the inconvenience caused. But you say that you bought it last June. Maybe it is a typing mistake. So please get in touch with our tech support asap.

I have been in contact with your tech support but I am being held hostage here by the dealer. The dealer wont give me an outright replacement from their stocks eventhough the support already told them to replace the unit. The dealer is telling ne to wait for the replacement coming from you guys but they cannot tell me the exact timeline as to when it will arrive. The issue here is that I need my unit for business and would like to have a replacement as soon as possible.