Compass error (restart aircraft)
3681 10 2016-7-17
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vdubbin
lvl.3
Flight distance : 1031647 ft
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Had a slight crash with my phantom 4.. Ran into a light post for some reason.

Trying to fly it again and keep getting a Compass Error (restart aircraft)

IMU calibrates fine, tried refreshing the software & calibrating the compass several times and locations.

Is it broken? Or should I try doing something else!

Thanks


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2016-7-17
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DJI-Paladin
Administrator
Flight distance : 2408 ft
Hong Kong
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Hello vdubbin, I'd suggest you to contact support@dji.com and then send it in for diagnosis. It is probably a hardware issue of the compass.
2016-7-18
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vdubbin
lvl.3
Flight distance : 1031647 ft
United States
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I sent the U.S. DJI a email this morning
2016-7-18
vdubbin
lvl.3
Flight distance : 1031647 ft
United States
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Finally got my P4 back from DJI today.
Flying after work.

They ended up replacing the Right landing gear & the Main control component.

So glad to have it back!  Missed flying
2016-8-8
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TheodoreRex
lvl.2
Flight distance : 686975 ft
United States
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vdubbin Posted at 2016-8-8 11:56
Finally got my P4 back from DJI today.
Flying after work.

I've read that they use the landing gear for the Compass... that a crash could cause an internal disconnect...

I've been wondering... do you have the service plan?  If so, was it easy to use?
2016-8-8
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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vdubbin Posted at 2016-8-9 02:56
Finally got my P4 back from DJI today.
Flying after work.

That's great to hear. Enjoy and no more crashes
2016-8-8
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DJI-Ken
DJI team
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TheodoreRex Posted at 2016-8-9 03:45
I've read that they use the landing gear as an Antenna... that a crash could cause an internal dis ...

The 2 compasses are in the landing gear.
2016-8-8
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vdubbin
lvl.3
Flight distance : 1031647 ft
United States
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TheodoreRex Posted at 2016-8-9 03:45
I've read that they use the landing gear for the Compass... that a crash could cause an internal di ...

I don't have a service plan no..  DJI was pretty easy to work with just cost me a couple $200 to fix it :/
2016-8-9
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TheodoreRex
lvl.2
Flight distance : 686975 ft
United States
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DJI-Ken Posted at 2016-8-8 14:08
The 2 compasses are in the landing gear.

DJI-Ken.. I would like to post a new TOPIC. . . can a Newbie post a new topic?  I read the forum rules but don't see any restrictions on newbies. . .
2016-8-13
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Aardvark
First Officer
Flight distance : 384432 ft
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United Kingdom
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TheodoreRex Posted at 2016-8-13 21:59
DJI-Ken.. I would like to post a new TOPIC. . . can a Newbie post a new topic?  I read the forum r ...

Try it, on the main 'Phantom' page there should be a blue button at top right hand side "New Thread", click on that and away you go.
2016-8-13
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DJI-Ken
DJI team
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TheodoreRex Posted at 2016-8-14 04:59
DJI-Ken.. I would like to post a new TOPIC. . . can a Newbie post a new topic?  I read the forum r ...

That's correct, just start a new thread.
2016-8-13
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