DIONDRONE
 lvl.1
United Kingdom
Offline
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Well this whole situation goes from bad to worse!
My P3 pro was basically in orbit mode and when I selected to start the camera for video, the pad indicated ATTI mode and at the same moment the aircraft tilted to 45 degrees, the motors began screaming like they had a nitro boost and the drone flew itself into the ground at 95 mph [1] impacting so hard it semi embedded itself in the soil and parts flew over 8 feet into the air, the gimbal was nowhere to be found at the crash site. The drone was totalled. Even the battery was damaged.
[1] 95mph may sound excessive but if necessary i can even supply app footage that shows this, having said that, the app also said it was at 60ft altitude at point of impact.
On the advice of my dealer, the remains of the drone AND the controller were shilled back to them, quite an expensive operation by UK courier with insurance.
The return to DJI was then handled by my suppliers associate company who are a tier 1 DJI agent (I am informed there are 2 tiers of DJI agents, my supplier was a tier 2)
The thing was shipped back to DJI by the agents as a warranty return. Some time later an invoice for somewhere around 800 euros was sent to the agents for a repair fee, bear in mind that there is no way that this was A) a non economical repair item as it really was totalled and B) shouldn't have been invoiced as it was sent under warranty.
The agents have informed me that despite chasing up DJI and sending several emails informing them of this, they have been ignored as have promised return phone calls not been honoured by DJI.
Having spoken at length to the agents today i was informed of the above, it seems that the only thing that seems to have kick started DJI into action is my contacting their service center myself via email and also starting making the whole issue public both here and other places.
This whole thing started at the end of April and DJI have been in possession of the drone since the beginning of May! So give or take, this is approximately 3 months without an item i paid in excess of 1000 uk pounds for, my courier costs and the best part of the crappy UK summer now lost to me in flying time! This whole thing has been a complete and utter shambles and in my honest opinion DJI should be taking steps to rectify this whole screw up with some level of urgency and dignity as this is now escalating way too far! |
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lvl.3
DJI team
Captain
lvl.4
Second Officer
