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DJI Osmo Battery Extender not working
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1960 42 2016-8-7 13:27:12
kkdji
Beginner
Netherlands
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Good Day,

I have bought a DJI Osmo Battery Extender to use the Phantom 4 battery with my DJI Osmo.
Today i tried to run the Osmo by using the battery extender but after a second of starting up, the Osmo shuts down and only the right led stays on in red (also used the DJI Phantom 4 power supply, and same thing happens).

The current version is v1.6.2.10 so i have the latest one.

How can i solve this?
I also tried to email support@dji.com but i immediately get a message failure so that won't work either...

Thank you!

2016-8-7 13:27:12
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DJI-H.C
Administrator
Canada
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Hi, please reply to me your email message, I'll send you a beta firmware that will fix this issue.  I'll blur your email address after I see it
2016-8-7 23:52:49
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kkdji
Beginner
Netherlands
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Thank you, it is:
****** (at) icloud.com

2016-8-8 03:27:26
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hector6
Beginner
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DJI-H.C Posted at 2016-8-8 15:52
Hi, please reply to me your email message, I'll send you a beta firmware that will fix this issue.   ...

Hello, I am currently experiencing the same issue. I have Firmware 1.6.2.10
I would like to be able to fix this issue, thank you!

*******(at) gmail (dot) com
2016-8-8 12:37:31
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hedron
Hobbyist
United States
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I am a user of Osmo and X5R Camera.
The initial test was just fine with Osmo Battery Extender and battery for Inspire 1.
However, I got a problem after days. It was second time for using Osmo Battery Extender.
Nothing comes up. No LED light, No movement of the gimbal.

My Osmo is just fine to work with using internal battery.

The firmware version is 1.1.0.10 (X5R)

Can you send me a link or file for hot fixed firmware?
*****(at) yahoo (dot) com
2016-8-8 14:27:43
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ctrouillet
Hobbyist
France
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I have the same problem ! Osmo x5 with inspire battery
***********@gmail.com
2016-8-10 05:08:38
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1flyer
Hobbyist
Flight distance : 47783
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United States
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ctrouillet Posted at 2016-8-10 21:08
I have the same problem ! Osmo x5 with inspire battery
***********@gmail.com

I also have an OSMO RAW at 1.1.0.10 with battery extender not working now. What is the best way to get the BETA to have it working again please?
2016-8-10 14:42:27
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DJI-H.C
Administrator
Canada
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1flyer Posted at 2016-8-10 18:42
I also have an OSMO RAW at 1.1.0.10 with battery extender not working now. What is the best way to ...

Hi, please reply to me your email address, and I'll send the beta firmware for Raw to you.
2016-8-10 23:34:40
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1flyer
Hobbyist
Flight distance : 47783
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United States
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DJI-H.C Posted at 2016-8-11 15:34
Hi, please reply to me your email address, and I'll send the beta firmware for Raw to you.

Thanks,

****** at gmail.com
2016-8-11 13:05:20
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moiseev.sergey
Hobbyist
Estonia
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Same here. Moiseev*****@gmail.com non raw/pro osmo.
2016-8-13 14:29:38
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tony
Beginner
  • >>>
New Zealand
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I have the same problem no twerp from battery extender  *****@hotmail.com
2016-8-13 21:39:11
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deanmcneill
Beginner
Flight distance : 431168
United Kingdom
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im having the same problems from the inspire x3 and the x5 none of them work via the cable or battery ??   
*****@hotmail.com
2016-8-14 11:23:52
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jl3112
Beginner
Spain
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i have the same problem
my email is
*****@free.fr
thank's for advance
2016-8-14 12:07:27
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info
Beginner
Czech Republic
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DJI-H.C Posted at 2016-8-11 09:34
Hi, please reply to me your email address, and I'll send the beta firmware for Raw to you.

Hello, I have problem with external power for osmo x3 and x5. Can you send me the beta firmware for x3 and x5? info(a)*****
2016-8-15 01:55:14
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moiseev.sergey
Hobbyist
Estonia
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So guys, any luck? Newer fw bricks osmo for me.
2016-8-16 02:43:56
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peterringenberg
Beginner
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I'm having the exact same problem!! I updated the firmware to v1.1.0.10 to no avail.

Please send the beta firmware if possible:
*****@gmail.com

Thank you!
2016-8-18 18:04:55
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DJI-H.C
Administrator
Canada
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moiseev.sergey@ Posted at 2016-8-16 06:43
So guys, any luck? Newer fw bricks osmo for me.

Yeah, about three guys responded my emails and said the issue is solved, others I assume it's solved too because they didn't respond to me.  Very sorry about your case
2016-8-18 18:55:02
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moiseev.sergey
Hobbyist
Estonia
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DJI-H.C Posted at 2016-8-19 05:55
Yeah, about three guys responded my emails and said the issue is solved, others I assume it's solv ...

Things happen. As long as I am not going to be responsible for costs of repair (as Osmo worked fine before battery extender for almost a year), I am not going to be a drama queen on that one. Yet I am not sure why you still not releasing that FW as a number of users affected continue to grow.
2016-8-19 05:44:35
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DJI-H.C
Administrator
Canada
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moiseev.sergey@ Posted at 2016-8-19 09:44
Things happen. As long as I am not going to be responsible for costs of repair (as Osmo worked fin ...

Sorry about that, if you meet any issues during the repair process(waited more than two weeks or got charged) please reply me on the forum or send me an email, I'll handle it.
2016-8-20 19:05:46
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clint
Beginner
Flight distance : 142
United States
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DJI-H.C Posted at 2016-8-11 02:34
Hi, please reply to me your email address, and I'll send the beta firmware for Raw to you.

I just purchased the Osmo RAW (along with an Inspire) and I'm also having issues with battery extender.  I just updated the firmware on the osmo/x5raw to the 8/28 version and it's still not working.  Can you send beta firmware / fix please.

clint@****
2016-8-25 19:32:31
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glenntlabay7
Beginner
Flight distance : 213020
United States
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Hello,

I just received 2 more battery extenders in the mail an hour ago thinking that maybe mine was a fluke and "NO ONE at DJI had a clue about this and I just tested on my 2 Osmo , one standard and one X5 and nothing.

*****@gmail.com

I would love to fix this issue please.
2016-8-26 11:38:42
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andrey.bylich
Hobbyist
Russian Federation
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I have the same problem ! Osmo  with Inspire battery

****@gmail.com

2016-8-27 05:06:41
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shilixiang
Beginner
United States
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Hi, i have the same issue, please send me the beta firmware

****@gmail.com
2016-8-31 22:11:39
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sunnylnyc
Beginner
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Hi - I am having the same issue as well! Can you please send me the beta fix? My email is ***@gmail thanks so much!
2016-9-1 15:04:38
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tanjohnson
Beginner
France
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Hello,

same issue for me. Please can you help me, my email is trash@****

Best regards
2016-9-2 09:28:59
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info
Beginner
Canada
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Hello,

I have the same problem with the original Osmo not working with the battery extender and Phantom 3 battery. PLEASE send me the fix ASAP. Thank you! Dan ****@gmail.com --

(I bought a DJI Osmo Battery Extender to use the Phantom 3 battery with my DJI Osmo.
Today i tried to run the Osmo by using the battery extender but after a second of starting up, the Osmo shuts down and only the right led stays on in red).

(Hi, please reply to me your email address, and I'll send the beta firmware for Osmo to you).

2016-9-4 23:11:17
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greywolfstudios
Beginner
Flight distance : 195535
United Kingdom
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We are having the same problem with the osmo power cable, no response and a red light. Battery works fine.
If you could send the fix to admin@greywolfstudios.co.uk
Thanks
2016-9-7 02:16:45
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Tom S
Hobbyist
Germany
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I too have this problem with a battery extender, no matter where it's plugged in. Please email me the fix at email-***@email.de thank you
2016-9-7 06:41:42
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dereklowrey
Beginner
United States
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Same issues. Please email beta to **@gmail.com
2016-9-8 10:30:35
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druckluftmonteu
Beginner
Germany
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I have the battery extender and the same problem, the osmo shut down when I turn on with the battery extender connected.

Can you send me the Beta firmware? I have Osmo X3 .

My email is ***@googlemail.com
Thanks a lot.
2016-9-9 06:42:26
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capy02.gmail
Beginner
United States
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druckluftmonteu
Germany
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I have the battery extender and the same problem, the osmo shut down when I turn on with the battery extender connected.

Can you send me the Beta firmware? I have Osmo X3 .

My email is ***@gmail.com
2016-9-14 06:31:37
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sarfaraz.siddiq
Beginner
Asia/Pacific Region
Offline

I have the same issue with my Osmo running on Firmware v1.6.2.10.  It shuts down and the right led stays on in when extended battery is used on external power (C4S90-4 (Phantom 4 Car Charger) or (PH4C100 (Phantom 4 - 100W Charger).

My email is: **@dhl.com

Please can you respond urgently?  Many thanks for your support.
2016-9-22 21:37:25
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aleksey3
Beginner
Russian Federation
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DJI-H.C Posted at 2016-8-8 10:52
Hi, please reply to me your email message, I'll send you a beta firmware that will fix this issue.   ...

Hi!
I have problem with external battery extender for Osmo X3.
Can you send me the beta firmware for X3?
***mail.ru
2016-9-23 10:19:32
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novuhodonoser
Beginner
Ukraine
Offline

Please send beta fix ASAP!!! Same Problem Osmo + Raw? not working with inspire1 battery

***@gmail.com
2016-9-23 23:00:34
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DJI-Thor
Administrator
Hong Kong
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novuhodonoser Posted at 2016-9-24 15:00
Please send beta fix ASAP!!! Same Problem Osmo + Raw? not working with inspire1 battery

***@gmail.c ...

Hi, for Osmo Raw, please simply upgrade to the latest firmware, you can find it here http://www.dji.com/zenmuse-x5s/info#downloads
2016-9-25 18:49:59
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Sky-way
Hobbyist
United States
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Is this issue resolved with the newest firmware (v1.8.2.40)?  I was about to buy the battery extender and a phantom 3 power supply to use with my original Osmo, just wanted to make sure there wouldn't be any problems.
2016-10-13 22:47:41
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fans6af12c7d
Beginner
United Kingdom
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DJI-H.C Posted at 2016-8-8 07:52
Hi, please reply to me your email message, I'll send you a beta firmware that will fix this issue.   ...

I experience the same problems. Thanks!
ralfhbischoff@yahoo.de
2016-10-31 03:23:55
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DJI-Thor
Administrator
Canada
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Sky-way Posted at 2016-10-14 02:47
Is this issue resolved with the newest firmware (v1.8.2.40)?  I was about to buy the battery extende ...

Yes, it's solved with recent firmware
2016-10-31 23:30:31
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DJI-Thor
Administrator
Canada
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fans6af12c7d Posted at 2016-10-31 07:23
I experience the same problems. Thanks!

Just update your device to recent firmware, it should be solved
2016-10-31 23:30:51
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GaboDronescan
Beginner
Chile
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Good morning,

I have a DJI Osmo Battery Extender to use the TB48 Inspire battery with my DJI Osmo and Zenmuse X5.
The Osmo shuts down and only the right led stays on in red.

I leave my email:
gabrielvega@outlook.com

Thanks
2016-12-6 17:11:18
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